- Provide customers and internal staff with professional administrative support including taking accurate and properly detailed messages, attending to routine correspondence and when required prepare written reports. - Attend to all incoming phone calls and enquiries - Attend to walk in visitors, parents and school’s stakeholders - Provide assistance in the administration and maintenance of company records. - Ensure the front office and reception is presentable - As the first point of contact for most customers, endeavor to answer telephone enquiries in an efficient, friendly and professional manner. - Maintain familiarity with office listings, including advertisements, so an enquiry can be directed to the most appropriate member of staff promptly.

- Handling enquires and complaints from drivers and passengers - Back end administrative work - Providing customer service for inbound and outbound calls

- Handling walk in guests, check in and check outs - Guest Billing and payments - Good communications and public relations - To carry out other admin jobs assigned by the supervisor - To provide excellent service to guests and meet their needs during the stay.

- To handle guests and manage daily smooth transition - To provide excellent customer service - Attending to customers feedbacks and complaints - Ability to work in a fast-paced environment - Able to be a good team player