As a service desk manager, I am responsible for managing the daily operations of the service desk and monitoring ITSM. Team management is part of my job. The service desk team consists of 16 members, representing the team to other stakeholders and helping to ensure that the service desk is constantly developing. I never fail to motivate my teammates when they face downfalls. Scheduling jobs according to their skills and availability is part of my task. Led cross-functional teams comprising system administrators, network engineers, database administrators, VMware,Windows servers and vendors to ensure seamless project execution. Monitored project budgets, tracked expenses, and maintained financial controls to ensure projects were delivered within budgetary constraints. Handling vendors was my core job too. My main vendors are Microsoft, Dell, HP, Adobe, IBM, Oracle, etc. Good knowledge of Dell computer hardware and IT (fundamentals in networking such as SQL,LAN, WAN, and security). I always understand the organization’s business. Work with the ability to think critically about systems and to adjust consistently as needed. Most important, effectively managing,developing, and training the service desk team Mainly, the job tasks are to resolve network issues,configure operating systems, install software, and maintain the PCs,laptops, Microsoft products,Google, Zoho, Azure, AWS, server storage backups, Proton Mail, Server 2012 R2, 2016, 2019, Active Directory, SQL configuration, ID creations, etc. My expertise in messaging and communication was done using Skype, Teams, Polycom, Zoom, and Blue Jeans. I have successfully completed more than 20 projects at Taylors University, such as building network planning, providing Wi-Fi to the entire 7 campus buildings, and many more. Monthly review of incident resolution via monthly reports generated from the ticketing system as well as conducting review meetings with the vendor's from Group Retail Distribution on the statuses of the reported incidents We do support regional offices in Vietnam and Canada.