- Managed telecollection and IVR data assignments
- Conducted QA checks and ensured regulatory compliance
- Contacted customers for payment verification, including on-site visits
- Scheduled appointments and assessed project interest with partners and customers
- Collaborated with teams to resolve customer issues
- Maintained accurate collection records and provided reports
- Reviewed data routing and monitored field collectors' reports
- Followed up on field cases and reconciled plans with the Collection Manager
- Handled invoice handovers and reminded PTP customers to collectors
- Reconciled cash collection reporting and ensured payments
- Quality checked photo visits from collectors