- Supervise the activities of the IT Services Monitoring team to ensure the team can perform its responsibilities effectively - Develop and maintain processes and procedures for monitoring IT services and responding to alerts and outages. -Monitor all bank systems’ uptime and performance(Network,ATM,Apps,Server utilization,Database,etc) through monitoring tools, alerts, dashboards etc - Support reliability, Stability of bank services - Coordinate with other IT teams and stake holder to resolve any issues or incident identified by IT Service Monitoring based on : (User complaint,Monitoring Alert, Dashboard,Etc) - Conduct chronological recording and documentation related to incidents that occur and report to stake holder - Ensure the team can provide timely and accurate reporting on the status of all IT services - Ensure the team has access to necessary tools and resources to perform their duties effectively - Develop and maintain relationships with stakeholders to ensure the IT Services Monitoring team can effectively perform its responsibilities -Facilitate timely and accurate communications of the IT Service status

-Handle customer inquiries, such as complaints, claims, delivery information, through telephone/fax, email or iVanti Desk management in and maintain it in users database -Follow up any complaint or inquiry comed from user from iVanti Self Service Website,Email,Whatsapp and call to relevant stake holder -Record by system ticketing(Ivanti Desk) complaint or request from user - Created report every daily,weekly,monthly perfomance of Bank Services to stake holder(IT Division,Bussiness Division etc)

Play a key role in taking a concept from ideation to prototype and ultimately improvement and maintenance. Lead the squad team during all phases of the product design, development, and implementation processes. Work closely with Head of Digital Product Management to create a go-to-market strategy. Work closely with other Product Managers to build timelines, documentation, and product roadmap. Work closely with the Digital Operational team on the production issue, enhancement, and operational requirements. Keep the team organized and on track by helping to create internal goals, deadlines, and effective communication. Act as a product evangelist to build awareness and understanding of the products the team is developing.

-Monitor all bank systems’ uptime and performance(Network,ATM,Apps,Server utilization,Database,etc) through monitoring tools, alerts, dashboards etc - Do escalate alert based on Monitoring system to stake holder and ask confirmation result - Reporting all bank system perfomance from monitoring dashboard every 1 hour

Project IT Operation Monitoring for Permata Bank ( Agustus 2017 - April 2019) - ATM Monitoring ( Gasper ) - Network Branch Monitoring ( Solarwind ) - Server Monitoring ( Host ) - EDC Monitoring (Wirecard) - Foglight Monitoring - Alert Monitoring - Reporting and analysis Project for Router Lintas SKN-BI ( May- July 2017 ) : - Stagging Router Lintas SKN BI - Replacement and Configuration Router SKN BI (Kliring) Bukopin Project ( April - May 2017) : - Active Directory - Join Domain - Installation and configuration Server RODC for Active Directory