Held full accountability for daily operations including delivery of automotive, travel, travel agency and services through management of sales/revenue
results. Developed and executed comprehensive, growth-oriented business plan focused on successful service delivery, quality, recovery and revenue growth, productivity improvement and cost control/reduction. Managed
and directed two departments in a large volume, high-paced environment.
Enhanced focus on product lines through training, risk assessment analysis & optimum operations planning.
Capitalized on reputation of Las Cruces being one of the fastest-growing retirement areas in the country by developing email distribution list to acquire new clients moving into Las Cruces area.
Increased customer satisfaction from 50% to 86% and customer retention by
20%
Search Engine Optimization and Google Analytics for tracking and analyzing data for web analysis and targeting optimum sales growth.
Delivered consistent sales increases by securing new AAA memberships and insurance policies, maximizing sales results by utilizing customer information and implementing targeted sales leads.
Expanded sales capability by implementing cross-referral program from the insurance life, home and personal umbrella to travel side of branch.
Recognized Award of Excellence for ranking
1 for the NM Region,
exceeding in 8 out of 10 categories.
Reader's Choice Award, Best Agency rated by reader's popular vote, Las
Cruces Sun News.
.