//assets.cakeresume.com/assets/contentarea/contentarea-2d64eca8dae2a1ffb31e0fb1df887bbad072c7c19734d7d30fa14884bbcc299a.css

Tajen University

Moderation and Community support specialist

許峰鳴 I have over five years of experience as an UI/UX designer. By incorporating data analysis and user interview, I have assisted many businesses i...

許峰鳴

Keywords Studios

．Triple-A video game online moderation. 
 ．Moderation accuracy above 99%. 
 ．Account status tracking, in-game'situation monitoring. 
 ．Policy upholds and enforces. 
 ．Player inquiry and solution. 
 ．Community support. 
 ．In-game trend tracking and bug report. 
 
 Digital game platform senior customer service agent . TaskUS 
 2018/01 - 2020/01 
 ．Senior customer service for the world's biggest digital game platform, Steam. 
 ．Response to multilingual issues, handle more than 30K tickets within . 
 ．Coordinate with our client to optimize the support regulation. 
 ．Identify different digital trends, systematize service processes. 
 ．Follow up on customer support issues, report possible credit fraud or abuse. 
 ．Assist users to implement account security procedures. 
 
 Video game localization translator Freelance . #30 Jutz Zollern Workroom 
 2016/06 - 2020/12 
 ．Triple-A video game localization, QA test, translation, and correction. 
 ．Able to translate 12K to 20K words within one week. 
 ．Glossary editing and building. 
 ．QA testing and report creating. 
 ．Market feedback gathering. 
 ．Participate in multiple renowned projects, including Assassin's Creed, The Division, Watch Dogs, and Far Cry

2013/09 - 2015/10 
 
 ．Website article writing and planning. 
 ．Community relationship building and maintaining. 
 ．Game news translating. 
 ．Game review and walk-through writing. 
 ．Video recording and editing. 
 ．Hardware testing, including monitor, new console, and controller. 
 ．Press release writing and posting. 
 ．Press conference covering, including online events and overseas reports. 
 ． In-person event planning and setup, including interview and interactive. 
 ．E3, Gamescom, Taipei game'show, news, and event coverage. 
 
 Achievements and Projects 
 
 ． Taipei Game Show Instructor 
 At the 2016 Taipei game'show, I was hired by Ubisoft Taiwan as a game instructor for the upcoming action game 
 For Honor. Not just as a game-loving translator, but also 
 participated in the event by directly interacting with gamers. 
 I learned a lot of communication techniques and deep 
 knowledge of how to use my language and passion to 
 promote a product. 
 
 ．Personal gaming fan page 
 I started working on my own gaming fan page in 2015. I 
 share a lot of different gaming news, trailers, and the latest 
 information about the video game industry. Without any 
 paid advertising, I managed to reach 2.5K followers within 2 
 years in the Taiwan region. 
 
 ．Multiple 3A Games Localization 
 I have participated in multiple traditional Chinese

許峰鳴’s posts