As the Head of Operations in 51Talk Online Education Group in Taiwan, responsibilities would include leading and overseeing various teams and functions within the organization.

MUMUYA Collection is an eCommerce platform which sells toiletries and perfume. As a multi-brand, eCommerce stores are the ones that market many brands, as its name suggests. Contrary to single-brand retail in which shop owners set up the site to sell the same brand, multi-brand stores have a broad selection of items. And as a buyer, it's possible to enter, check for options, compare prices, features, specific requirements and choose the one that you want the most. Anything from various sectors may be a multi-brand retail shop.

Global Business Strategy Director US/MENA - Lead of revenue management • As a consultant to support a local CEO for launching a streaming business in the US/MENA • Leading and supporting local teams to build up a monetization mode and improve user engagement. • Develop and localize the VIP acquisition strategy for the local market • Performed data analysis to discover user pain points and business opportunities to advise directly to the CEO •Coordinating with HQ operation, marketing and product team to implement retention and internal optimization projects •Following up and maintaining the recharge rate in 17Live application by contacting and following up with top recharges in the application.

Responsible for planning and organizing online campaign, guiding users to generate more quality content and improving user satisfactions.

MeMe Live Responsible Market: Taiwan/Japan/India As an original member of a startup company leading over 30 members work on different country. MPR, new user conversion and ROI. Project & Achievement Build up VIP payment channel in 3 months over SEA Raised to 50% with over 4,500PU and high ARRPU 65% overall income by VIP channel

• Primary contact with the vendor and operation team for day-to-day operations • Identity, analyze and prioritize customer issues and escalate them to cross-functional teams to resolve the issues on time • Develop, review support materials, guidelines, documents and FAQs for the agents and the users to efficiently address user's inquiries/report following local regulations as needed. • Responsible for a variety of customer satisfaction activities including tracking metrics, quantitative and qualitative data gathering & analysis, and initiative driving for improvement • Role POC of customer care operation with cross-functional teams regarding new product launches in order to provide assisted support to users.

Responsible market: ASUS project （ China Jiangsu stationed） • Handling escalations from contact center agents/government agencies/users/internal employee. • Identity, analyze and prioritize customer issues and escalate them to cross-functional teams to resolve the issues on time

• Providing Technical Support: Offering technical support and guidance to sales staff, ensuring they are proficient in using Apple products and troubleshooting common issues. • Planning Education and Training Programs: Developing and implementing education and training programs to onboard new hires and continuously improve the skills and knowledge of existing sales staff.

As a hTC Technical Support Trainer, my role involved providing comprehensive training and support to individuals within the organization who were responsible for resolving technical issues and providing customer support. Key responsibilities included: • Training Program Development • Technical Expertise • Training Delivery