Designed and implemented a cutting-edge e-commerce mobile application leveraging React Native technology. Achieved seamless functionality, optimal user experience, and adherence to industry best practices in mobile application development.

Led the analysis and design phase of the application, ensuring meticulous planning and oversight of the development team. Managed project timelines, prioritized tasks, and maintained rigorous quality control throughout the coding process. Personally contributed to coding key features, meticulously verified application results, and played a pivotal role in the development, management, and optimization of high-quality software within the team. Exercised strategic oversight in ensuring organizational effectiveness and efficiency by defining, delivering, and supporting strategic plans for the implementation of information technologies. Successfully completed projects by coordinating resources and timetables, ensuring the timely delivery of high-quality outcomes. Supervised and provided leadership to a team of four professionals, reporting directly to the Owner and/or Client. Regularly conducted performance appraisals, fostering a results-driven and collaborative work environment.

Established and implemented streamlined workflow procedures in alignment with directives from the General Manager to optimize operational efficiency. Supervised and guided employees in their day-to-day tasks, ensuring adherence to established procedures and quality standards. Conducted comprehensive performance reviews, providing constructive feedback and facilitating professional development. Served as a crucial liaison between upper management, customers, and employees, fostering effective communication and collaboration. Demonstrated proficiency in providing top-tier customer support, particularly in escalated situations, while maintaining oversight of the overall workflow.

Enhanced software functionality by systematically addressing errors, adapting it to new hardware, optimizing performance, and upgrading interfaces. Directed comprehensive system testing and validation procedures, ensuring the robustness and reliability of the software. Oversaw software programming and documentation development, emphasizing precision and adherence to established standards. Collaborated with various departments or clients, providing consultation on project status and proposals. Engaged with stakeholders on technical matters, including software system design and maintenance.

As an IT Support professional, I demonstrated a proven track record of delivering comprehensive technical assistance and support to end-users, ensuring seamless functionality of hardware, software, and network systems. My responsibilities included diagnosing and resolving technical issues, providing timely responses to user inquiries, and offering training to enhance user proficiency. I effectively managed and maintained IT infrastructure, performed system upgrades, and executed routine maintenance tasks. My role involved collaborating with cross-functional teams, vendors, and third-party service providers to address complex technical challenges. Additionally, I consistently adhered to industry best practices, ensuring compliance with security protocols and data protection measures. In this dynamic environment, I showcased excellent problem-solving skills, effective communication, and a customer-centric approach. My commitment to staying abreast of emerging technologies and industry trends further enabled me to contribute to the continuous improvement of IT systems and support services.