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Capable of performing assigned duties effectively and able to cope fast in a new environment 
 		  Capable of handling tasks, setting standards and goals and establish procedures to 
  achieve them 
 		  Hard working, trust worthy and able to work under pressure to meet deadlines 
 	  Positive approaches to team work and take initiative to acquire and master the skills and 
 	  knowledge required in a task.

HEMLAND TECHNICAL INSTITUTE

Mutuma Secondary school

Holy Family Primary School

IT TECHNICIAN

EDWIN NGARI NYAGA

Cyber services

IT technician

Customer support, 
 	 		 Daily nation adverts 
 	 		 Customer service at the cyber Thika

June 2017 to 2019 
 Camusat Company Limited Team Leader Fiber to The Home Program Safaricom as a 
 Subcontractor In Bitcomms Limited Company 
 Responsibilities 
 	 		 Maintain consistent network and customer availability on assigned nodes through 
 	 proactive maintenance of nodes , timely network fault resolution and route inspections to 
 	 minimize impact of faults on network availability. 
 	 		 Timely management of assigned faults and resolution within SLA. 
 	 		 Preventative maintenance and route inspection per assigned nodes. 
 
 		 Facilitation of key updates during the restoration journey to ensure customer is fully updated. 
 		 Customer setup documentation. 
 		 Carry out assigned tasks within the Feasibility and Implementation dockets. 
 		 Maintain safe work environment by following HSE , engineering standards , procedures , 
 	 and legal regulations. 
 		 Keep track of individual performance and suggest initiatives to improve. 
 		 Any other duties assigned by line manager and Flexibility to work odd hours.

Camusat Company LimitedFiber to The Home Program Safaricom

Team Leader

Assisting walk in clients understands the products that mbambu is offering in the 
 Cyber 
 	 		 Receiving calls and dialing to directed fields, contacting different sites to know the 
 	 ongoing of the client 
 	 		 Computer maintenance hardware and software 
 	 	 Networking/ymax connectivity 
 	 		 customer complaints e.g. internet banking, software update o Dhl services

Bit Communications limited

Customer Support

20th 
 - Networking, 
 - Software Update 
 - Electrification 
 - General configuration Configurations 
 - Wiring and Cctv Installation 
 Intern as a Computer Technician/Customer Support At Kerugoya District Commissioner

Planned Parenthood Federation

Field Customer support

Platinum credits Thika as a sales man 
 
 CAREER ASPIRATIONS : 
 to perform beyond expectations.

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