1. Provided major incident management support to a German multinational software company (SAP) in Bangalore as part of a team of 5+ Major Incident Managers. 2. Reported daily updates to leadership and stakeholders, delivering transparent status reports on open incidents. 3. Collaborated with a team of 5+ Hypercare Governance Leads to offer cloud migration support to a German multinational software company (SAP) in Bangalore. 4. Ensured resolution of all hypercare tagged incidents while meeting or exceeding service level agreements. 5. Delivered daily business updates to leadership and stakeholders, providing transparent status reports on open incidents. 6. Led root cause analysis efforts and worked with relevant teams to implement corrective actions for issues during the hypercare period. 7. Documented lessons learned, created standard templates, runbooks, and SOPs for defined activities, and maintained details in Sharepoint/Confluence. 8. Coordinated daily governance and review meetings with clients during the hypercare period, ensuring progress towards assigned CSI initiatives.

1. Successfully managed entire export-import operations as a Merchant Exporter, including food commodities, industrial goods, and medical goods. 2. Developed and executed a master plan to expand the company's trading activities and enter new opportunity areas and markets outside of traditional business lines. 3. Built and managed a productive team to support and scale operations to achieve defined objectives. 4. Took a hands-on approach to overseeing day-to-day business operations and assumed full responsibility for the P&L of the operation, taking corrective actions as necessary.

1. Collaborated with a team of more than 3 change managers to provide change management support for a multinational financial services corporation, specifically Mastercard, in Chennai. 2. Worked with a team of over 5 project management office analysts to provide change management support for an international bank, specifically HSBC Bank, in Pune. 3. Collaborated with a team of more than 5 transition managers to provide transition management support for an international bank, specifically HSBC Bank, in Pune. 4. Worked with a team of over 5 incident managers to provide incident management support for a domestic bank, specifically YES Bank, in Mumbai.

1. Collaborated with a team of more than 10 engineers to provide infrastructure support for a US-based company, specifically CIRCOR International, Inc., while working at L&T Infotech in Mumbai. 2. Collaborated with a team of over 30 engineers to provide infrastructure support for a Denmark-based company, namely Maersk Oil & Gas, while working at L&T Infotech in Chennai.

Collaborated with a team of over 80 consultants to provide technical support via voice for a reputable anti-virus company, namely McAfee.

Collaborated with a team of more than 50 skilled engineers to provide infrastructure support for a world-renowned US-based company's global data center, specifically ACXIOM.

Collaborated with a team of over 80 consultants to provide technical support via voice for a well-known anti-virus company, specifically McAfee Verizon.