Corporate Communications (Brand Compliance Monitoring, Video editing, Social Media Content creation, portfolio management, e-flier designing. Social Media Management) Events Management, member of a seven man Think-tank. Holding strategy sessions with CEO.

Investment portfolio management for 180 high net investors (HNI) With collective investment value of over Five million Dollars ($5mil). working with high net investors to solve any business or technical challenges that they face. Providing Timely information about status of investment and ROI (Return on Investment) expectations. Churn prevention through developing strong investor relationships. Identifying chances for increased earnings.

Real Estate digital marketing strategizing and brand positioning. Social media management and content creation. Hiring decisions

Digital marketing umpire. Social media marketing consultant

Brand representation and portfolio management Digital marketing strategizing and Telemarketing

Diamond Yello Account helpdesk (With ECW , Avaya, Agility and CRM tools) Financial Advisory services Customer Savings account management Financial facts validation Risk and Returns verification Super and Retail Agent Management

Up sell products and services. (Cross-Selling and Up selling) Provide customers with product and service information. Research billing issues (have managed over 800 postpaid consumer bills in three months) Research misapplied payments. Recognize, document and alert the supervisor of trends in customer calls. Recommend process improvements. Respond to customer requests (150 calls per day). Sell product and place customer orders in computer system. Identify, research, and resolve customer issues using the computer system. Follow-up on customer inquiries not immediately resolved. Complete call logs and reports. As Team Representative MTN Nigeria (Standards 59, 34 and 19) I ensured Monthly Invoice compilation, oversee customer management activities of assigned team members relative to set objectives in line with industry's best practice, Ensure optimal performance of team members - thus ensuring timely removal of service impediments in conjunction with other stakeholders in MTNN, Direct line of report to the Partners, Ensure that assigned CCRs and others within the workspace get functional systems before start of work, Ensure regular discussion around key performance drivers (Quality Score, AHT, new products / services information - with solutions, trainings and other service enhancing interventions) with team members, Where team members are not within the same time slot as the Lead - CCR's records are mined for analysis, feedback and coaching purposes, Trigger disciplinary intervention after necessary performance management measures have been explored

served as a beat reporter (on diverse subject matter and news worthy issues) for the 7:00pm local news where i was privileged to cover news worthy functions . I interviewed sources who have information about the beats i handled like the police, fire department, commissioners and heads of parastatals, convicted criminals, victims / casualties of tragic occurrences ,students, meteorologists, farmers, herdsmen among other sources. sampling public opinion on topical issues(voxpop), was attached to the electoral commission to get first hand information of the gubernatorial election result. among other responsibilities

assisted the information department of the local government secretariat while understudying the Information Officer as a PR trainee to achieve timely implementation of duties routed to the PR department from the office of the executive chairman, circulate information to appropriate quarters (within and outside the secretariat) ,prepare the executive chairman for his speeches, represent the department at council meetings and public events, organize community based events and other duties assigned

Assisted the college PR department in the execution of its core responsibilities which is to bridge information gap between the college and her publics(internal and external) and to ensure that the positive image of the college is constantly intact. Assigned duties: daily maintenance of the college notice board, assist in the production of the college provost speeches, ensure the timely delivery and circulation of college bulletin, assisting to plan and organize college events, and other duties assigned