The core of my function involved providing strategic analysis support through data build-up and deducing business recommendations while coordinating project activities for successful delivery. . Ensures deliverables and feedback needed by business owners and stakeholders are provided promptly to ensure the overall delivery of tasks on-time . Maintain project documents repository to ensure that project deliverables are readily accessible to the project team . Assist the program manager in the administration, schedule creation and maintenance, and coordination of project activities . Supports the Program Manager in the preparation and monitoring of the project budget . Works closely with process owners and stakeholders to understand project scope and timelines . Implement and communicate strategies for gathering, reviewing, and analyzing results and action plans . Assess meeting requirements in advance and plan appropriately by issuing meeting invitations, distributing meeting agenda and meeting minutes . Facilitated meetings with key leaders and collaborated with project teams to ensure timely decision-making and effective communication between project stakeholders at all levels . Develops implementation plan and schedule for all the projects within the OPS BI program . Provides detailed project status updates to process owners and other stakeholders . . . Communicates plans, actions, risks, and issues with key stakeholders Organizes low-level information to a general understanding and decompose high-level information into details Manages and builds relationships with multiple teams across the Business

. Identified customer's needs, clarified information, and provide solutions to improve customer experience . Supported and Troubleshoot internet network, cable, and digital phones . Created process documentation, workflows, and presentations to visually demonstrate solutions . Communicated process impacts to stakeholders to ensure they understand process outcomes . Identified malfunctioning of data and Internet network elements for overall efficiency and trouble spots using various tools . Updated customer's with their existing trouble tickets via email or telephone and published procedures as it pertains to ticket severity Achievements ✓ Identified data issues and Internet network elements trouble spots to improve network efficiency ✓ 100% ticket creation whilst following up with a prompt resolution and issue log action closure

. Led and facilitated the business requirements gathering process from end to end across the organization using interviews, document analysis, workshops, surveys to IT delivery partners . Translated business requirements into functional specifications and mapped system functionalities to the business need to ensure an efficient quality system . Developed business cases, cost-benefit analysis, and presented alternative solutions to business clients to facilitate informed business decisions leveraging agile or waterfall methodology . Facilitated the implementation of new processes through training and demo sessions for users. . Participated in the creation of test scripts, test cases, test plans, and performed functional and user acceptance testing to support the transition to production . Participated in the analysis and conceptual design of solutions with the developers, solution architects, and third-party interface providers to achieve the organization's corporate objectives. . Performed gap analysis between as is and to be scenarios, made recommendations for improvements, and implemented the solution to achieve the future state while managing change . Created specifications, business cases, flow charts, process flow models using UML, activity, and sequence diagrams to provide direction to project team members . Worked closely with stakeholders and followed agile methodology for acceptance criteria based on user stories associated with each sprint to deliver according to the release plan . Facilitated walkthrough sessions, focus groups, and JAD sessions with stakeholders to clarify and prioritize requirements whilst supporting the team throughout all phases of the project life-cycle Achievements ✓ Delivered projects on time, in full, and within the constraints of time, scope, quality, and cost ✓ Achieved zero rollbacks of tested solutions with first-pass user acceptance tests 95% of the time

My core function was to ensure that project management methodologies and standards were used appropriately in the various projects executed and ensure projects adhere to frameworks and all documentation are maintained efficiently for each project. . Facilitated project work breakdown sessions with stakeholders, and create estimates for budgets, schedules, and costs. . Managed business requirements and, developed business case documentation for project executions. . Managed business requirements and, developed business case documentation for project executions. . Lead post-implementation reviews on closed projects and capture and record lessons learned during each phase of the project life cycle. . Worked with the process owners and other stakeholders to ensure timely completion of key business tasks . Collaborated with different stakeholders to identify risks, analyze, create an action plan and recommend mitigation strategies and contingency plan

. Elicited requirements from Stakeholders using various elicitation techniques such as interviews, requirement workshops, business process analysis, document analysis, and research . Translated the business requirements into various functional documentation, use cases, interface mock-ups, flowcharts, and other process flows . Worked with business users to define the business case, business requirement specifications, documented requirements and transformed them into functional and technical requirement specifications, modeling business process flows using UML, activity, and sequence diagrams . Prepared test scripts and performed functional and user acceptance testing . Collaborated with Subject Matter Experts SME in other to fully understand the business need, analyze current state process, and identify process improvement opportunities . Worked as a liaison between technical teams and the business to ensure requirements are met . Prepared project documentation such as business case, test plans, post-implementation follow up plan, business verification plan, scope, schedule, and cost estimates . Reviewed and performed ad-hoc process audits to ensure requirements are met . Performed data analysis and visualized data leveraging dashboards to inform data-driven decisions