• Built a 3-person engineering team from the ground up, hiring all within the first quarter of time in role. • Implemented a full shift in technical architecture from a collection of third-party forms and AWS lambdas to a full-stack web application, executed in iterative milestones tied directly to product initiatives. • Successfully executed multiple high impact projects that added new product verticals, improved AOV, and increased conversion. • Led selection process for IT contracting service, and served as direct supervisor to establish processes, set priorities, and led new initiatives.

• Restructured the engineering organization to create stable domains, and hired a management staff to drive success • Stemmed a trend of steady attrition and grew team from 15 to 25 engineers over a single year. • Implemented formal processes around on-call, incident management, agile practices, and a career leveling ladder • Partnered with product leadership to lay out a multi-year product and technical plan to allow our systems to scale both organizationally and operationally

● Managed core services team of a major, cross-functional strategic initiative, identifying opportunities for new technical capabilities, and coordinating execution of projects utilizing those services ● Planned, designed, and led execution of roadmap initiatives in partnership with Product, UX, and Algorithms teams ● Simultaneously managed multiple remote teams across multiple business domains, including growing senior engineers into managers and managing them in their new role ● Responsible for teams successfully executing projects by guiding technical decisions, hiring, growing, and retaining high-performing engineers

● Responsible for planning execution of initiatives, working in partnership with management to determine how work should be sequenced, prioritized, and divided amongst the team ● Led and executed multiple projects building expert use tools and workflows for a customer service team of over 100 agents ● Led effort to automate notifications and payment of unreturned items, including work to allow customers to self-serve when extending their return date without contacting customer service ● Worked with manager to build the Client Experience engineering team from my initial hire to a team of 9 engineers, as well as onboarding and mentoring new and junior engineers

● Primary developer on culturaldistrict.org, a commerce site responsible for over 20 million in annual ticket sales and donations, built in Ruby on Rails ● Integrated the culturaldistrict.org website with the Tessitura CRM through a mix of SOAP and REST APIs ● Led effort with Pittsburgh's Ruby User Group to fork Radiant CMS and upgrade it from Rails 2 to 3, resulting in the TrustyCMS project that powers all Cultural Trust websites, including culturaldistrict.org, trustarts.org, and pghkids.org ● Worked with DevOps to migrate all web applications to Amazon Web Services, and developed a deployment orchestration application to ensure no - downtime deploys and update related auto scale groups ● Created Festivity, a TrustyCMS-based arts festival event management

● Member of the team responsible for migrating all TrueCommerce billing, project management, and support ticketing functionality from Lotus Notes to Netsuite ● Created custom business logic and events using Netsuite's Javascript API ● Enhanced and supported existing integrations between TrueCommerce EDI translation software and Quickbooks, MAS 90/200, SAP Business One and Everest