Answered patient questions on patient responsible portions, copays, deductibles, write-off’s, etc. Resolves patient complaints or explains why certain services are not covered.
Followed up with insurance company on unpaid or rejected claims. Resolves issue and re-submits claims.
Prepares appeal letters to insurance carrier when not in agreement with claim denial. Collect necessary information to accompany appeal.
Posts insurance and patient payments using medical claim billing software.