Knowledge of payment processes from insurance carrier and Patients. Maneuvering in Insurance Carrier websites Answer phones, make appointments, follow-up with patients regarding missed appointments, rescheduled appointments, testing results. Check blood pressure, COW score, weight, drug screenings, and chief complaints Handle medical billing, PA request, and specialist referrals. Knowledge with Avility, Practice Fusion, CoverMyMeds, and Advanced MD

As a customer service supervisor, my duties include, but are not limited to: overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback; monitoring daily activities of customer service operations; assisting customer service staff with duties when required; handle escalated customer service issues, analyze data and statistics, train supervisors on how to adequately manage their staff, ensure quality assurance on agents phone calls throughout their shifts.

Addressed all customer needs and concerns quickly and effectively, handled all accounts for the business, handled recruiting and advertising, increased sales by 10%, trained all new staff coming in, handled all discrepancies regarding the accounting of the business, led a team of 15, handled all payroll.

Managed a team of agents for the CDC contact center regarding Covid-19 Vaccinations and Questions. Call monitoring, payroll, coaching, team huddles. Project ended resulting in Lay-Off.

Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems. Troubleshoot basic and routine customer issues that are technical in nature concerning Apple products; including hardware, software, networking, or other designated client products. Follow appropriate escalation path to resolve technical issues. Chat with up to three customers at once.

Educated with CLC, settlements, charging, editing, etc. Handled customer care cases. RFP responding and group sales experience. Knowledgeable of brand standards. Ensured shifts are properly covered, managed schedule of employees. Knowledgeable of the demographics of Florence and exits 160 and 164. Handle the progressive disciplinary system. Handle terminations and hiring. Trained all new staff.

Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems. Troubleshoot basic and routine customer issues that are technical in nature concerning Apple products; including hardware, software, networking, or other designated client products. Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed. Solve problems that are generally unstructured and require extensive use of conceptual thinking skills. Ensured service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Listened attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. Clarified customer requirements; probe for understanding. Prepared complete and accurate work including appropriately notating accounts as required. Participated in activities designed to improve customer satisfaction and business performance.