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Fadilla Mustika
Customer Care Experience
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Fadilla Mustika

Customer Care Experience
With 5 years of experience in the startup sector, I am a seasoned Customer Service professional with a talent for problem-solving and enhancing customer satisfaction. I am eager to leverage my skills and track record to contribute to your dynamic team.
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Cicil.co.id
Politeknik Negeri Malang
Jakarta, Indonesia

Professional Background

  • Current status
    Employed
    Open to opportunities
  • Profession
    Customer Service Manager
    Customer Service / Support
  • Fields
  • Work experience
    6-10 years (6-10 years relevant)
  • Management
  • Skills
    Microsoft Office
    Zendesk
    Google Suite / Microsoft Office Package
  • Languages
    English
    Intermediate
    Indonesian
    Native or Bilingual
    German
    Beginner
  • Highest level of education

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
    Administrator and Customer Service Specialist
  • Desired work locations
  • Freelance

Work Experience

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Customer Care Team Lead

Cicil.co.id
Full-time
Aug 2020 - Nov 2023
3 yrs 4 mos
Jakarta, Indonesia
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Customer Service Representative

Jan 2018 - Aug 2020
2 yrs 8 mos
Jakarta Metropolitan Area, Indonesia

Customer Service Representative

Oct 2015 - Dec 2017
2 yrs 3 mos
Banjar, Banjar City, West Java, Indonesia

Education

Associate’s Degree
Teknik Kimia
2010 - 2014
3.3/4 GPA