- Identifying new contacts and developing sales leads.
- Ensuring enquiries become a confirmed business.
- Up-selling where possible.
- Checking customer satisfaction and resolving any issues to ensure repeated business.
- To post daily charges to city ledgers and guest folios.
- To prepare and submit monthly bills on time.
- To maintain travel agents' deposits and commission.
- To ensure up-to-date maintenance of the credit-card system.