Avatar of Okoro Chukwuemeka Femi.
Okoro Chukwuemeka Femi
Retail coordinator
ProfileResume
Posts
0Connections
Print
Avatar of the user.

Okoro Chukwuemeka Femi

Retail coordinator
An enthusiastic retail coordinator with 8 years of retail experience, skilled in customer service, performance management, designed and implemented SOP used in the retail business to track and reduce stock loss and accoumtability of stock in trade, E2E setup of 7 retail depots within 4 weeks and was awarded a high performance program scholarship for building and coordinating the retail team.
M-kopa
Coursera
Lagos State, Nigeria

Professional Background

  • Current status
  • Profession
    Store Manager / Management
    Operations Manager
    Stock Management
  • Fields
    FinTech / InsurTech
    FoodTech
    Logistics
  • Work experience
    6-10 years (4-6 years relevant)
  • Management
    I've had experience in managing 15+ people
  • Skills
    Relationship Building
    Collaborating
    Forecasting
    Critical Thinking
    Troubleshooting
    Problem Solving
    Leadership
    Communication
    POS skills
    Performance Management
    Customer Service
    Time Management
  • Languages
    English
    Fluent
    Yoruba
    Intermediate
    Igbo
    Intermediate
  • Highest level of education
    Bachelor

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
    Retail coordinator
  • Desired work locations
  • Freelance
    Non-freelancer

Work Experience

Retail coordinator

Feb 2022 - Present
Lagos, Nigeria
Maintain good customer experience. Retail management/operations. Coordinate and plan demand using stock management tools. Track performance of the retail business. Develop retail strategies that support business objectives. Perform retail audit. Developed SOPs that mitigate loss of SKUs in retail and trade. Coordinating 15 retail outlets, leading a team 18 members. Hire, mentor and train 18+ retail team member

Field sales logistic coordinator

Dec 2019 - Feb 2022
2 yrs 3 mos
Lagos, Nigeria
The use of IT systems to manage stock levels and delivery times. The use of associated information systems to coordinate and control the demand cycle. Evaluate performance and quality and to plan improvements. Schedule retail distribution of products from warehouse to various retail outlets. Procurement functions and vendor management. Drive retail expansion. Track/manage various warehouse /shop inventory Improving phone allocation process across sales team Training on good allocation process. Creating synergy around teams. Was awarded with the high performance program scholarship for designing strategies and coordinating retail according to business objectives and also setting up 7 new retail depots E2E within 4 weeks.

Business Development Executive

Sep 2019 - Dec 2019
4 mos
. Identifying, qualifying, and securing business opportunities; coordinating business generation activities; developing customized targeted sales strategies . Building business relationships with current and potential agents . Understanding agent needs and offering solutions and support; answering potential agent questions and follow-up call questions. . Creating informative presentations; presenting and delivering information to potential agents at agent meetings. . Creating and maintaining a list/database of current agents, maintaining a database. . Cold calling; making multiple outbound calls to potential agents; closing potential agents. . Meeting all quotas for cold, active, inactive calls, appointments, and interviews; meeting or exceeding annual set goals. . Collaborating with management on goals, planning, and forecasting maintaining short - and long-term business development plans

Digital product sales executive

Apr 2018 - Aug 2019
1 yr 5 mos
. Product manager . Agent Banking and Financial Inclusion Service . Site viable agent . Manage existing and new agent of product . Manage agent network . Site viable location . Brand ambassador for First Bank . Responsible for building on agent, customer and revenue growth targets through effective development of a distribution network. . Spending significant time in the field motivating the agents, and driving both to exceed set targets. . Have strong ability to influence and work collaboratively with teams. . Have demonstrated a clear track record in channel recruiting mobile money agents. . Have demonstrated skills in driving volumes through a channel, relationship building, monitoring and evaluating results to devise strategies. . Grow the customer touch point network into the largest multi-channel network. . Actively listen to agent challenges and provide a strategic fit to any of our products or solutions . Managing the process for new prospects, from initial contact through to closure. . Provide E-payment solutions

Manager

Dec 2013 - Dec 2016
3 yrs 1 mo
responsible for managing employees, recruitment, planning, marketing, coordinating and administering hotel services such as catering and accommodation facilities.

Business development consultant

Jan 2011 - Dec 2013
3 yrs 0 mos
Responisible for building and maintaining customer base. Develop strategies to enable business growth

Education

Non-Degree Program (e.g. Coursera certificate)
Supply Chain Management Specialization, Introduction to Scrum Master Training , Scrum Master Certification: Scaling Agile and the Teams-of-Teams , Combining Scrum with Other Agile Methodologies
2021 - 2021
Non-Degree Program (e.g. Coursera certificate)
Inventory Management Operations
2020 - 2020
Bachelor’s Degree
Microbiology
2007 - 2011