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A dedicated and results-driven person with a highly successful 
 background in the achievement of profitable business growth through 
 the creation and execution of successful sales and standards. 
 Experienced in working with leading brands in the competitive retail. 
 With the primary focus on exceeding expectations for customer 
 service delivery while ensuring optimum brand impact. Possesses 
 excellent interpersonal, communication and negotiation skills and 
 the ability to develop and maintain mutually beneficial internal and 
 external relationships. Enjoys being part of, as well as managing, 
 motivating and training, a successful and productive team, and 
 thrives in highly pressurised and challenging working environments.

Instituto Politécnico de Viana do Castelo

Retail General Manager

Fernando Santos

Pret A Manger

Assistant Manager 
 February 2015 - March 2019 
 London 
 - managing and motivating a team to increase sales 
 - overseeing recruitment and training of staff 
 - keeping track of stock and ordering through computerised systems 
 - organising sales promotions and in-store events 
 - serving customers when required 
 - dealing with queries, complaints and feedback from customers 
 - analysing sales figures and forecasting future sales volumes 
 - maintaining awareness of market trends and monitoring what competitors are doing 
 - controlling budgets and costs 
 - providing reports to senior company executives.

Duties 
 Supporting the sales process by being involved in the day to day activities of the shop Front-house/Back-house and by providing an invaluable support service and training to the team. Produce great quality food, to manage the production of the right products at the right time through planned production setting and control ordering and production to business needs. 
 Front-house 
 Customer Service. 
 Training Team Members daily professional customer service. 
 Making sure that all Health and Safety procedures are adhered to. 
 Train new Team Members with training materials. 
 Shift runner, opening/closing shifts, preparing banking/deposits 
 Back-house 
 Produce delicious food according to Pret standards in an efficient, safe environment. 
 Plan and review effectively in order to deliver timely, accurate production. 
 Plan and organize all shifts to ensure quality and quantity of production. 
 Maintain a clean and safe kitchen. 
 Order ingredients to ensure the correct stock levels are held to meet 
 production in line with sales forecast. 
 
 FS - Equipamentos & Soluções

Team Leader

. Project managing and development of an professional website. 
 . Contact with manufactures. 
 . Contact with customers. 
 . Develop and submit comprehensive proposals based on individually or team assessed needs of potential clients. 
 . Webdevelopment. 
 . Graphic Design. 
 
 Ambergo, Lda

E-Business Developer

. Maintain client relationships and develop marketing opportunities 
 
 		 
 . Contact with the clients 
 . Landscape and Planning design 
 . Lead and coordinate project design efforts 
 . Preparation of graphics, manual and/or computer aided CAD drafting 
 . Meeting preparation, and production of landscape construction documents and packages

Freelance

Landscape Designer

- Generating new product designs and modifying existing designs for 
 customers. 
 - Elaborate emergency design layouts. 
 - Managing CAD projects. 
 - Maintain drawing files and records throughout the duration of contracts. 
 - Ensure that drawings take full regard of all health and safety requirements. 
 - Working on general arrangement drawings & detailed designs using 
 AutoCAD 2010. 
 
 NÓS - Associação de Cooperação para o Desenvolvimento

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