Jun 2023 - Present
- Assist customers with day to day issues.
- Provide remote support for users at various locations around Southwestern PA.
- Troubleshoot, diagnose, and repair ISP and network issues for home users.
- Troubleshoot, diagnose, and repair end user equipment.
- Manage tickets via the Connectwise ticketing system.
- Assist with on boarding and technical training of new users.
- Follow documented SOPs for client environments when upgrading, creating, and installing network hardware and setting up users.
- Maintain client notes within the IT Glue system.
- Setup and configure Sonicwall Firewalls.
- Troubleshoot and reconfigure various network and internet access issues including security filtering, port forwarding, geo-ip filtering issues.
- Work with outside vendors to troubleshoot issues as needed.
- Worked heavily in the setup and troubleshooting of Office365/Entra accounts for end users.
- Setup email filtering, SPF, DKIM, and DMARC security in various email system including the ProofPoint filtering system.