Department Manager July 2017 - Present Saline, MI Frozen Foods Department Manager, responsible for growing department sales while ensuring performance goals & quality benchmarks are consistently met. Oversight on the allocation of merchandise and merchandise accessories. Working hand-in-hand with sales associates to ensure that department standards meet customer expectations. Preparation and planing for upcoming events and maintain accurate inventory levels. Assisting customers and providing resolution to any customer care issues as necessary. Staples

Print & Marketing Services Department Manager February 2011 - June 2017 6 years 5 months Mount Pleasant, Print & Marketing Services Department Manager responsible for creating and maintaining a successful Inspired Selling culture in the Copy & Print Center that is committed to delivering results by providing solutions to customers by managing relationships. Accountable for achieving key metrics to include profitable sales and margin, customer satisfaction including quality production , associate satisfaction and turnover reduction. Provided leadership in employee training and business soft skills mentoring. 21st Century Media

Production Supervisor July 2002 - January 2009 6 years 7 months Mount Pleasant, MI First shift Morning Sun Newspaper layout production supervisor responsible for 24 employees. Known for a strong technical aptitude and ability to troubleshoot equipment issues successfully. Prepress production oversight for both film and plate. Allocation of staff to prepress layout assignments, checking the quality of work, troubleshoot issues that arise and supervision of deadlines and efficient workflow management. Strong attention to detail, good computers skills, excellent communication skils, ability to lead a team, and be very organized. Responsible for scheduling staff, writing simple performance appraisals, and handling basic disciplinary action. Big Rapids Pioneer

Department Supervisor May 2000 - June 2002 2 years 2 months Big Rapids, M Responsibilities and Duties : Management of the Prepress team to coordinate the execution of day to day tasks to meet all deliverables and deadlines. Oversee the implementation of production updates for both external and internal customer requests. Collaborate with the Publisher on workflow design, analysis, development, and improvements. Point of contact for the team, take queries/suggestions to the internal clients. Meet with internal clients to gain understanding of requested changes to content or functionality. Document/create internal checks, controls, and quality assurance. Work with internal clients and cross-functional internal departments to collaborate on solutions. Build and maintain effective relationships with internal Customers, vendors supporting departments. Provide hands-on training/ instruction to new team members as well as internal users. Assist with form artwork modifications as necessary.

Supply coordination and delivery to support infantry battalion operations and maneuvers while in garrison and field environments.