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IT Support Specialist Experience

IT/ IT Data Analyst/ IT Support Specialist/ IT Risk & Audit/ IT Application Support/ IT Project Manager

Gelly Merdianto

MY CERTIFICATE

MY PROJECT 2

This is a small part of the web, programs and applications that I made.

MY PROJECT

Project Test Atlassian ,Microfocus & Jenkins

PROJECT TEST WORKFLOW

I have experience in the IT field for more than 19 years, such as: IT, IT Data Analyst, IT Support Specialist,IT Risk & Audit,IT Application Support,IT Project Manager I also have other skills besides special skills, such as reading the Shematic of a device, ranging from Android, iOS, notebooks, PCs, to other technology devices, I am also a full stack developer and can speak 4 languages. And I've also worked as an expert support staff. in various private companies, governments and foreign embassies. , I create many applications or web data, etc. In foreign governments and embassies, I have been on the support staff of cybersecurity analysts, hackers, programmers, etc. For me, career and quality is number 1 and I never stop innovating.

Ich habe mehr als 19 Jahre Erfahrung im IT-Bereich, wie zum Beispiel: IT, IT-Datenanalytiker, IT-Support Spezialistinnen, IT-Risks & Audits, IT-Projezkt Manager. Ich habe neben speziellen Fähigkeiten auch andere Fähigkeiten, wie das Lesen des Schaltplans eines Geräts, von Android, iOS, Notebooks, PCs bis hin zu anderen Technologiegeräten. Ich bin auch ein Full-Stack-Entwickler und kann 4 Sprachen sprechen. Und ich habe auch als fachkundiger Support-Mitarbeiter gearbeitet. in verschiedenen privaten Unternehmen, Regierungen und ausländischen Botschaften. , ich erstelle viele Anwendungen oder Webdaten usw. In ausländischen Regierungen und Botschaften war ich im Support-Team von Cybersicherheitsanalysten, Hackern, Programmierern usw. Für mich stehen Karriere und Qualität an erster Stelle und ich höre nie auf, innovativ zu sein.


Saya memiliki pengalaman di bidang IT selama lebih dari 19 tahun, seperti: IT, IT Data Analyst, IT Support Specialist,IT Risk & Audit,IT Project Manager. Saya juga memiliki keterampilan lain selain keterampilan khusus, seperti membaca Shematic suatu perangkat, mulai dari Android, iOS, notebook, PC, hingga perangkat teknologi lainnya, saya juga full stack developer dan dapat berbicara 4 bahasa. Dan saya juga pernah bekerja sebagai staf pendukung ahli. di berbagai perusahaan swasta, pemerintah dan kedutaan asing. , saya membuat banyak aplikasi atau data web, dll. Di pemerintah dan kedutaan asing, saya telah menjadi staf pendukung analis keamanan dunia maya, peretas, pemrogram, dll. Bagi saya, karier dan kualitas adalah nomor 1 dan saya tidak pernah berhenti berinovasi.

Institut Teknologi Bandung

1. 3rd Place Robotic Competition
2. 2nd Place Bugs Discovery in Network System

Grade - Point Average : 3.16
Employee Class

Sekolah Tinggi Teknologi Telematika Cakrawala

1.2nd Place in Bio Diesel Engineering at the Direct Diesel Engine of the Ministry of Energy and Mineral Resources
2.1st Runner Up Solar Powered Car

Grade - Point Average : 3.01

Universitas Pancasila

SMA Buddhi Cisva 3

Japanese Vocational School For Technology Computer

Grade - Point Average : 45,50

Yokohama Design College ( High School )

PT Bank Danamon Indonesia Tbk

IT Project Manager

My Jobs :

Managed division budget (CAPEX and OPEX) for recruitment of outsourced personnel, manage Projects expenses, and 
manage team expenses 
1. Supervised team consist of 4 Application Support, Automation Tester, Project Manager and Team Leader 
2. Prepared Proposals for Initiate the project, manage Project Cost from Initiation until Post Implementation Review (PIR). 
Also conduct bidding process until agreement delivered 
3. Performed escalation and submit project progress reports periodically or based on requests. 
4. Improved effectiveness of Change Management (CM) process and Release Management (RM) process, and performed 
continuous improvement 
5. Assisted maintaining CM review standard & guidelines, review effectiveness of CM process, and provide input to CM 
system support team 
6. Supported in implementing agile management process for all level management (project organization, management 
approach, SDLC & SMLC process, periodic report, deployment plan)

Jakarta Timur, Kota Jakarta Timur, Daerah Khusus Ibukota Jakarta, Indonesia

My Jobs :

1. Support Dimensions aplication
• Build flow for versioning object
• Troubleshoot
• Maintainance & Enhancment Application
• Document Supporting Application
• Configuration Application

2. Support Serena Business Mushup aplication
• Build Serena Business Mushup 14.4
• Create Flow
• Trainer SDLC, SMLC and Agile process with application
• Solved ticketing request user
• Document Supporting Application
• Troubleshoot
• Maintainance & Enhancment Application

3. Support Jira Confluence and Jira Bitbucket aplication
• Insatallation
• Manage Configuration
• Manage user
• Integration to LDAP, Exchange, Jira and Jenkins
• Create global template
• Create workflow with add-ons
• Maintanance server

4. IT Tester Automation with Silk Test and Katalon
• Create plan test document
• Create Test Automation
• Report Summary Test

IT Application Support

My Jobs :

Responsible in project delivery of Application System project for Compliance, SKAI, Legal and Litigation, also responsible to monitor and maintain information system applications to ensure the function runs effectively and efficiently
• Develop robust and achievable workplans, including management of scope and project risk
• Track and manage IT project activities and deliverable towards agreed outcomes also manage relationships with vendors
1. Track and manage expenditure against budget
2. Provide timely and accurate progress reports and projects documentation to management 
3. Monitor the applications design and implementation process to ensure that it is implemented effectively and within time, budget and scope.
4. Plan, supervise and conduct testing to confirm continuous efficiency and effectiveness of information system applications
5. Oversee the regular testing of the plan and update for major changes in hardware, applications, business and regulatory requirements accordingly
6. Ensure that all IT policies and procedures are compliant with regulatory requirements
Project:
1. AML screening using Actimize Solution
2. Upgrade TeamMate
3. Fraud Transaction Detection Selection Process
4. Enhancement Cash Transaction Report System
5. Enhancement Compliance Regulatory Management Application

IT Risk & Audit

My Jobs :

1.Online rental transportation-based application project for Mandiri Bank Companies using Flutter, Java,Kotlin dan PHP

2.Creating a multimedia twitter scaping tool project.

3.Support data analysis for public relations at the police headquarters in multimedia division

4.Farmer's exchange application project and farmer's market for the Ministry of Agriculture

Jakarta Pusat, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta, Indonesia

PT Dharma Kreasi Nusantara

IT Developer Fullstack

My Jobs :

1.For installation, evaluation and improvement of four main objects,

namely computers, software, CCTV and development of network

systems or network systems

2.Instal and setting Windows 10 and Office 365

PT Sammerie Tramedifa

IT Support Freelance

My Jobs :

1.Checking and updating the system user-run operations and

applications

2.Ensure that every application used by the user is doing well

3.Responsible for supporting machines, such as scanners, printers, and

others                                                                                                                       

4.Making settings in a normal browser used -Maintain system security

by using tools like antivirus, and the like In charge of doing backups

of all data

5.Ensure that every computer used by users can communicate well

and connected to the network

6.Assigned to repair and check the network user computer problem

7.Perform updates and checks on applications and operating systems

run by user

8.Duty to ensure that every data in the the user's computer cannot be

taken by others without user permission

Jakarta Barat, Kec. Kb. Jeruk, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta, Indonesia

PT Intan Mulia Cargo

IT Support Specialist

My Jobs :

1.Analyze and interpret various forms of data to be processed and

developed to help the business needs of the company and use server side programming languages such as SQL, Python, R, and so on.

Jakarta Selatan, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta, Indonesia

PT Suzuki Anugrah Mobil Utama

IT Data Analyst

My Jobs :

1.Processing database

2.Manage web server technology

3.Perform cloud computing integration Build server side software

4.Set server side programming language. -Performing Application

5.Programming Interface (API) integration -Managing Content

Management System (CMS)

6.Develop Content Management System (CMS)

7.Manage and ensure web security

8.Generate analysis reports and server statistic

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