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Gina Hsu
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Gina Hsu
Current student at the University of Illinois at Urbana-Champaign with a major in Hospitality Management. Service-oriented individual with great customer service and communication skills with past experience in the luxury hospitality industry.
Lettuce Entertain You Enterprises
UNIVERSITY OF ILLINOIS AT URBANA CHAMPAIGN
Taipei, 台灣
Professional Background
Current status
Studying
Profession
Fields
Hotel
・
Foodservice
Work experience
1-2 years (1-2 years relevant)
Management
I've had experience in managing 1-5 people
Skills
Microsoft Office
Customer Service
Communication Skills
Languages
English
・
Native or Bilingual
Chinese
・
Native or Bilingual
Spanish
・
Intermediate
Highest level of education
Bachelor
Job search preferences
Desired job type
Interested in working remotely
Desired positions
Desired work locations
Taipei City, Taiwan
Freelance
Non-freelancer
Work Experience
Intern
Lettuce Entertain You Enterprises
・
Internship
Jun 2021
-
Aug 2021
・
3 mos
Chicago, IL, USA
- 參加有關餐飲發展和運營的講座 - 帶領6人策劃一個原創的餐廳概念,該概念後來被提議給管理層團隊 - 分析財政、菜單開發和行銷的報表
Front Desk Officer
台北文華東方酒店 Mandarin Oriental, Taipei
・
Full-time
Feb 2019
-
May 2019
・
4 mos
Taipei City, Taiwan
- 協助約3000位旅客辦理入住登記及退房手續 - 為商務客人、團體旅遊和大客戶更改,添加和取消預訂 - 回答和處理旅客入住期間問題與需求
Front Office Intern
The Pierre, A Taj Hotel
・
Internship
Jun 2018
-
Nov 2018
・
6 mos
New York, NY, USA
- 協助同事辦理客人入住 - 跨部門協調相關事宜 - 整理當天客人入住/退房資料和特殊要求
Hostess Trainee
French Grill at JW Marriott Hotel Hanoi
・
Internship
Jun 2017
-
Jul 2017
・
2 mos
Hanoi, Vietnam
- 每日接聽電話及處理約30位預訂 - 接待顧客並瞭解其需求, 進而提升顧客滿意 - 協助營業前準備作業和日常運作, ex. 印菜單, 帶位, 收銀 - 向內外場溝通及協調並確保所有餐點準確及時
Education
UNIVERSITY OF ILLINOIS AT URBANA CHAMPAIGN
Bachelor of Science (BS)
・
Hospitality Management
2017 - 2022