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Gina Hsu

Current student at the University of Illinois at Urbana-Champaign with a major in Hospitality Management. Service-oriented individual with great customer service and communication skills with past experience in the luxury hospitality industry.
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Lettuce Entertain You Enterprises
UNIVERSITY OF ILLINOIS AT URBANA CHAMPAIGN
Taipei, 台灣

Professional Background

  • Current status
    Studying
  • Profession
  • Fields
    Hotel
    Foodservice
  • Work experience
    1-2 years (1-2 years relevant)
  • Management
    I've had experience in managing 1-5 people
  • Skills
    Microsoft Office
    Customer Service
    Communication Skills
  • Languages
    English
    Native or Bilingual
    Chinese
    Native or Bilingual
    Spanish
    Intermediate
  • Highest level of education
    Bachelor

Job search preferences

  • Desired job type
    Interested in working remotely
  • Desired positions
  • Desired work locations
    Taipei City, Taiwan
  • Freelance
    Non-freelancer

Work Experience

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Intern

Jun 2021 - Aug 2021
3 mos
Chicago, IL, USA
- 參加有關餐飲發展和運營的講座 - 帶領6人策劃一個原創的餐廳概念,該概念後來被提議給管理層團隊 - 分析財政、菜單開發和行銷的報表
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Front Desk Officer

Feb 2019 - May 2019
4 mos
Taipei City, Taiwan
- 協助約3000位旅客辦理入住登記及退房手續 - 為商務客人、團體旅遊和大客戶更改,添加和取消預訂 - 回答和處理旅客入住期間問題與需求
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Front Office Intern

Jun 2018 - Nov 2018
6 mos
New York, NY, USA
- 協助同事辦理客人入住 - 跨部門協調相關事宜 - 整理當天客人入住/退房資料和特殊要求
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Hostess Trainee

Jun 2017 - Jul 2017
2 mos
Hanoi, Vietnam
- 每日接聽電話及處理約30位預訂 - 接待顧客並瞭解其需求, 進而提升顧客滿意 - 協助營業前準備作業和日常運作, ex. 印菜單, 帶位, 收銀 - 向內外場溝通及協調並確保所有餐點準確及時

Education

Bachelor of Science (BS)
Hospitality Management
2017 - 2022