Mar 2018 - Present
Optimised customer service and operational processes:
o CRM, UX and the customer service improvement for a real estate company in Chiswick, London;
o Saved over £600K for a development company in Sheffield by setting up planning and procurement;
o FMCG retail start-up launched across Richmond borough, set up distributional channels.
Re-targeted product positioning and a business concept:
o Developed a roadmap for a digital streaming music platform for musicians and media institutions;
o Set up a UX concept for a digital art platform for painters and art institutions.