Addressing player inquiries and resolving issues, assuming supplementary duties in business lead management and social media oversight, diligently monitoring online interactions to foster a positive and dynamic online presence aligned with company values, and contributing to product developments, including Metaverse and Story3, showcase versatility and commitment to diverse projects.

Demonstrated a comprehensive understanding of Supercell's product portfolio, including various features and policies, adeptly assisted users by providing tailored solutions, actively collaborated with cross-functional teams, including developers and quality assurance personnel, and identified and resolved persistent technical issues to enhance the overall gaming experience.

Assisted sellers and buyers in resolving dispute cases, checked buyer/seller order statuses, and provided appropriate advice, and collaborated with the L3 team to address internal checking and troubleshooting issues.

As the initial contact for sellers on the Lazada platform, I addressed tickets submitted by sellers, providing accurate resolutions through emails and calls, and ensured timely completion of assigned tickets and cases within 48 hours or as per the SLA set by the Team Leader.

Handled inbound calls for Maxis, providing assistance to customers on inquiries, ensuring First Call Resolution (FCR), documenting customers' complaints, promoting products, and following up on pending cases that has been escalated to backend team.