Project Management： ・Successfully implemented BPM system: Clarified user requirements, fostered team collaboration, improved overall efficiency, reducing steps by 40%. ・Conducted educational training for the entire group, implementing new system procedures and invoicing processes Data Analysis ・Based on team needs, utilized Amplitude data tools to establish a Dashboard for tracking departmental OKR indicators. ・Provided data analysis reports essential for decision-making, enhancing decision quality through insights, aiding better understanding of customer needs and product performance - Customer Service: ・As a team lead, providing effective guidance, improving customer satisfaction. ・Enhanced customer service processes, improving response efficiency by 40%. ・Implemented Chatbot, reducing weekend case volume by 60%.

- Oversaw daily administrative and operational tasks. - Process Optimization ・Streamlined work allocation, established SOPs, optimizing team collaboration, resulting in increased work efficiency and better organizational operations.

- Lead operations team of 7 to deal with 35+ live-streaming projects quarterly and support production team to align with department's OKRs - Collaborate with departments and establish cross-functional SOP. - Worked closely with the Unit Manager to ensure timely completion of administrative tasks.

- Work with the production team and coordinate resources to meet needs. - Launch campaigns to increase viewer counts and retention time. - Improve operational works and build SOP.

- Closely work with the production team, provide data-based suggestions. - Project owner of 17Q, the first live trivia quiz show in Taiwan.