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Herman Susanto

SLC Marketing

I am a Diploma degree in Hotel management . I have more than 10 years experience in Aesthetic Industry.
I’m beauty enthusiasm. Aesthetic is My passion.
Experience in managing people & developing people.
Understand online and offline Marketing.
Proficient in marketing strategy and problem solving decision making ( PSDM )
Understand digital marketing strategy
Excellent listening, negotiation and presentation skill .
Strong leadership, sense of accountability and ownership.
Good interpersonal and communication skill. Good at team building
Excellent in customer relationship & networking

Surabaya Hotel School

Clinic Manager

Nulook Anti Aging & Regenerative Center

1.  Prepare Clinic opening
2. Make an annual work plan (Business Plan)
3. Responsible for the smooth operation of the clinic and overall clinical performance
4. Provide direction, control and evaluate for the benefit of clinical performance
5. Collaborate with Assistant Clinic Manager to conduct market development and research
6. Oversee overall financial management, planning, systems and controls
7. Improve operational systems, processes and policies in support of the organization's mission – in particular, support management reporting, better information flow and management, business processes and organizational planning
8. Cooperate with relationships in joint events to improve brand image and get new customers
9. Responsible for achieving clinical targets

Kabupaten Badung, Bali, Indonesia

•	To Lead, Motivate and manage clinic staff to encourage a high performing team
•	Delivering Industry leading customer service that take us form Good to Great
•	Make sure all operation process running as Vision & mission
•	Manage staff by assigning and delegating tasks as needed
•	Recruit, hire and coordinate the training of new staff members
•	Design and implement business strategies to help the clinic meet organizational goals


Surabaya, Kota SBY, Jawa Timur, Indonesia

Royal Diamond Clinic Surabaya

Clinic Manager 

Management Company's Representative coordinating all of the pre-opening activities on Clinic. 
 			 Instrumental in defining the mission, goals, budget and performance standards for the clinic and communicating it to staff, preparing Job description, SOP & Business plan 
 			 Manage team member performance, identify any training needs, develop and deliver the required training for supervisors and team members in an effective way to maximise guest satisfaction and develop team members to enable them to achieve their career goals 
 			 Conducting market research, seeking new customer opportunities and maintaining relationships between customer, business relation or with supplier 
 			 Complie and present the company's business development plan

GAIA Aesthetic Center Makassar

Business Development Manager

 	Develop a growth strategy focused both on financial gain and customer satisfaction 
 	Conduct research to identify new markets and customer needs 
 	Arrange business meetings with prospective clients 
 	Promote the company's products/services addressing or predicting clients' objectives 
 	Provide trustworthy feedback and after-sales support 
 	Build long-term relationships with new and existing customers 
 	Develop all level staff into valuable sales people

The Lifskyn Clinic Banyuwangi


 	Create marketing strategies to optimize and enhance company presence 
 Align company goals with marketing strategy 
 	Organize promotional events, PR opportunities, and news features 
 	 Analyze market trends and competitor's' methods 	Oversee implementation of design, content, and deployment of all marketing materials 
 	Develop brand standards, mission, and goals for current and future projects 
 	Improve reach to customers through Digital Marketing 
 	seeking cooperation with co branding purposes 
 	Collaborate to generate digital and print advertising material

Skin 101 Dermatology & Aesthetic Clinic

Marketing Consultant

 
 	Responsible for the achievement of targets clinic 
 	Develop a marketing and brand strategy for the organization and for new and existing products or services. 
 	Oversee the implementation of the marketing strategy including campaigns, events and digital marketing. 
 	Manage and refine the organization's social media presence and direct programme to improve social media reputation and recognition. 
 	Continually review changes to the market, consumer trends and the activities of competitor's, adjusting the marketing plan if necessary. 
 	Undertakes continuous analysis of competitive environment and consumer trends 
 	 conducts market research to keep abreast of trends and competitor's marketing movements . 
 	Utilize data for marketing campaigns, interrogating the organization's databases and external data. 
 	Provide tools and materials to enable the sales team to function effectively.

Tanata Aesthetic Clinic

Marketing & Sales 


 	Responsible in formulating marketing strategy, marketing tool as well as outbound communications to improve the Company brand . 
 
 	Planning, analysis and develop services to improve customer satisfaction, thereby increasing visits and sales . 
 
 	Conducting research and evaluation of competitive products, product characteristics, market share, market trends, advertising for the development of innovative products and services . 
 
 	Coordination and collaboration in promotional activities such as events, talk shows etc .

ETERNELLE Aesthetic Clinic & Spa

Marketing Communication Manager

 	develop and implement marketing communication plan including strategy, goal, budget to promote the hotel and thereby supporting sales efforts both room and F&B and outlets. create and deliver press release, media relation content and press conference. 
 
 	creating guest activity and community. mantain professional contact with press/media, colleagues and potential client of the hotel. handling complain from general public, client and guest.

Grand Surya Hotel

Assistant PR Manager

 	Responsible for the smooth operations of the form of services covering all aspects of 
 	 Front liner covering cashier performance, products and services CRO and other facilities for customer satisfaction. Planning, monitoring and evaluation functions and management of customer visits to meet the targets set by the company visit 
 
 	Coordinate and supervise the operations and standardize the process of action medic and 
 	aesthetic or service to the customer at the branch customer-appropriate policies, systems and procedures that have been set by the company. 
 
 	Under the direction of the Clinical Manager ensure achievement of the vision and mission of the company to run the entire program of activities, policies and provisions of the applicable company SOP, business plan, company regulations, etc. in the operational activities of daily clinic. 
 
 	Fostering good relationships and have the ability to communicate with all branches of partners and other organization's that are adding relation to conduct cooperation and profitable company. 
 

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