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Hao Chang
Technical Services Specialist @ Roche Diagnostics
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Hao Chang

Technical Services Specialist @ Roche Diagnostics
Have six years experience at Aesthetic & Medical Lasers system , Ultrasound system. Keep good relationship with customers. Responsible for about 80 customers, mainly in Taipei, New Taipei and Taoyuan. Achieved performance targets for three consecutive years.
Roche Diagnostics
Chung Yuan Christian University
Taiwan

Professional Background

  • Current status
    Employed
  • Profession
    Other
  • Fields
    Medical Devices
  • Work experience
    6-10 years (6-10 years relevant)
  • Management
  • Skills
    Maintenance & Repair
    Customer Service
    Customer Service Management
    Technical Support
  • Highest level of education
    Bachelor

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
    Field Service Engineer
  • Desired work locations
    Taipei, Taiwan
  • Freelance

Work Experience

Technical Services Specialist

Aug 2019 - Present
Instrument & Server 1. Clinical chemistry, Immunochemistry, Pre/Post Analyzer 2. Service Maintenance : 3 month/6 month/Year 3. Hardware, Software Troubleshooting 4. Mechanical/Calibrator Adjustment 5. Cobas 411,Cobas 6000 Training Certificate 6. Post Analytics system Training Certificate 7. Remote Service Training Certificate Installation/De-installation 1. Immunochemistry Analyzer 2. Clinical chemistry Analyzer 3. Remote Service, Server connection 4. Pre&Post-analytical system 5. Instrument Teach-in 6. Automation equipment 7. Participate in VGHTPE,CGMH,SCMH,HCH hospital Automation equipment plan

Field Service Engineer

Mar 2017 - Aug 2019
2 yrs 6 mos
1. Aesthetic & Medical Lasers system, Ultrasound system repair and maintenance. 2. Equipment includes clean-field laser, picosecond laser, airborne fat-reducing radio wave, ruby laser, etc. 3. Responsible for maintaining 13 different devices. 4. Responsible for about 80 customers, mainly in Taipei, New North, Taoyuan, etc. 5. On behalf of the company to the United States, Bangkok to participate in training courses. 6. The achievement of departmental performance targets for two consecutive years. 7. Improve maintenance skills, develop good patience and care. 8. Independent thinking, independent ability. 9.Troubleshooting ability. 10.Inter-department communication and coordination skills. 11.Have good EQ.

Education

Bachelor of Engineering (BEng)
Biomedical engineering
2007 - 2011
Description
Independent study project: Wireless Home Security for the hearing-impaired