.Answered constant flow of customer calls with up to 25 calls per day .Recommended travel relative requests such as flight tickets, hotels, visa, car-rental. and so on to customers, and drove revenue totals by bringing in over $28, 250, 000 in annual sales . Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. . Consulted with outside parties to resolve discrepancies and create effective solutions . Cultivated customer loyalty, promoted repeat customers by providing promotion information, and recommending appropriate solutions to meet special needs. . Managed promotion project to distribute for team member and improved operational procedures to increase efficiency.

. Managed 15 employees throughout preparation and service per day . Allocated staff by assigning job duty per shift to balance work flow and generate maximum productivity and efficiency . Consistently exhibited calm demeanor during of high volume period about 100 booking with two to three rounds turnover or special events to keep store operating smoothly and set positive example for shift team . Monitored and enforced performance and service standards to keep consistent, high- quality environment devoted to customer satisfaction . Coached crew members to optimize performance and motivate toward more efficient work . Oversaw balancing of cash registers, reconciled transactions . Built rapport and handled conflict management between colleagues and customers to enhance customer experience and add value to each interaction