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Avatar of Imroatun Nafiah.
Imroatun Nafiah
Customer Service Specialist
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Imroatun Nafiah

Customer Service Specialist
Lulusan jurusan Matematika UIN Sunan Kalijaga Yogyakarta pada tahun 2018. Berkepribadian ramah dan sigap dalam menanggapi pertanyaan pelanggan. Berpengalaman baik sebagai Customer Service selama 4 tahun di Perusahaan Swasta.
PT TELEXINDO BIZMART
UIN SUNAN KALIJAGA YOGYAKARTA
Yogyakarta, Indonesia

Professional Background

  • Current status
  • Profession
    Public Officer
    ・
    Customer Service Representative
    ・
    Customer Service / Support
  • Fields
    Corporate Concierge Services
    ・
    Marketing / Communications
  • Work experience
    4-6 years (4-6 years relevant)
  • Management
    None
  • Skills
    Word
    Excel
    PowerPoint
  • Languages
    English
    ・
    Intermediate
    Indonesian
    ・
    Professional
  • Highest level of education
    Bachelor

Job search preferences

  • Desired job type
    Full-time
    ・
    Interested in working remotely
  • Desired positions
  • Desired work locations
  • Freelance
    Part-time freelancer

Work Experience

Agent Verifikasi Outbound

PT TELEXINDO BIZMART
Aug 2020 - Feb 2022
・
1 yr 7 mos
Melakukan verifikasi serta melakukan pengecekan kebenaran data dan bertanggung jawab terhadap validitas serta kelengkapan dokumen atas informasi yang diperoleh dari nasabah/pelanggan melalui media telepon.

Agent Desk Collection Autodial

PT. TELMARK INTEGRASI INDONESIA
Dec 2019 - Jul 2020
・
8 mos
Menginformasikan, mengingatkan, serta menagih kewajiban nasabah yang sudah jatuh tempo melalui media telepon.

Customer Service Representative

PT. Bina Talenta
Nov 2018 - May 2019
・
7 mos
Membangun dan menjaga komunikasi yang baik dengan customer melalui telepon, baik melayani seputar produk maupun komplain dalam bidang transportasi.

Education

UIN SUNAN KALIJAGA YOGYAKARTA

Bachelor’s Degree
・
Matematika
2013 - 2018