Ingrid Li

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Ingrid Li

Customer success manager

Profile

Posts

6Connections

Customer success manager

1. Over 8 years working experiences with the background in banking fields and startup company. 2. Highly organized, detail oriented, and well communicative with others. 3. Fast-learner, interested in new technological trends and human mindset. 4. Logical thinker with solid stat. background.

LINE Bank 連線商業銀行

國立台灣大學

Taipei, 台灣

Professional Background

Current status
Employed
・
Open to opportunities
Profession
Service Planner
・
CS Advisor
・
Operations Manager
Fields
Ecommerce
Work experience
6-10 years (1-2 years relevant)
Management
I've had experience in managing 1-5 people
Skills
Word
PowerPoint
excel
SPSS Statistics
Python
R language
Languages
English
・
Fluent
Highest level of education
Master

Job search preferences

Desired job type
Full-time
・
Interested in working remotely
Desired positions
使用者研究／產品管理／客戶服務
Desired work locations
Taipei City, Taiwan
・
New Taipei City, Taiwan
Freelance
Non-freelancer

Work Experience

Training/Planning specialist

LINE Bank 連線商業銀行

・

Full-time

Jan 2020 - Present

1.於公司正式營運前，協助進行系統測試、規劃，開發測試方法並運用於全行的SIT及UAT測試中。 2.制定客戶服務相關規範，融合遊戲化學習，結合軟實力及硬實力訓練，擬定客服教育訓練架構。 3.規劃並製作部門發展架構簡報，呈核董事會及外部單位(金管會及中央存保)。 4.於公司正式營運後，擔任部門新人輔導員及教育訓練講師，協助新進人員快速上線，包含已於今年訓練75位新人。 5.運用人臉辨識技術，規劃客服中心KYC流程，降低作業風險。 6.對於客服人員進行品質檢核，強化服務品質。 7.觀察客戶的使用習慣及反饋，協助改善內部服務流程，創造更好的服務體驗。