● Trained over 200 staff and supervised 11 branches
● Developed and executed various marketing campaigns and cross-promotions
● Analyzed and reported on customer satisfaction questionnaires and sales performance
● Communicated with branch owners and assisted in operating solutions
● Responded to customers’ major complaints and problems from every branch
● Spearheaded the location research and establishment of new branches
● Researched and negotiated for optimal deals from new and existing suppliers