1. Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback 2. Strategizing and monitoring the daily activities of customer service operations. 3. Assisting customer service staff with duties where required. 4. Training staff in areas of customer service and company policies. 5. Investigating and solving customer service complaints. 6. Assisting with the development and implementation of service policies, and explaining these to staff and customers. 7. Maintaining documentation pertaining to customer service department activities. 8. Performing additional duties where needed.

Batam, Kepulauan Riau, Indonesia 1. Check-in guests - confirm reservations, explain hotel amenities, give directions to rooms, and produce room key. 2. Handle guests inquiries and complaints 3. Answer incoming calls i : e : handle phone reservations, confirm previously - made reservations, give directions to the hotel and answer any questions customers have 4. Process payment when guest stay was over

1. Strategizing and monitoring the daily activities of customer service operations. 2. Assisting customer service staff with duties where required. 3. Training staff in areas of customer service and company policies. 4. Investigating and solving customer service complaints

Batam, Riau Islands, Indonesia 1. Track shipments and communicate with clients about the package's progress. 2. Coordinate shipping with customs agents for clearance on overseas deliveries. 3. Fill out import-export documentation.