Led projects for revenue growth via metrics and user-centric strategies. Proficiently engaged customers and crafted an effective onboarding process. - Led project planning and execution, defining key metrics and overseeing an 8-member team to drive productivity and deliver outstanding results, resulting in a 24.6% YoY revenue growth for participating stores. - Performed comprehensive user needs analysis, competitive analysis, and collaborated with engineering teams to prioritize and implement product improvements, resulting in a 75% customer retention rate. - Successfully onboarded over 200 customers within 3 months by implementing an organized 8 to 12-week project plan, supported by effective weekly calls and daily live chats. - Developed 20+ user-centric documents addressing pain points and crucial features like membership, promotions, purchasing flow, and order-related functionalities, elevating usability and maintaining an average satisfaction rating of 4.8+ (out of 5).

Applied negotiation skills to acquire clients, boosting MAU and retention through addressing user pain points. Improved product usability by empathizing with user needs and collaborating cross-functionally. - Optimized APP using insights from user interviews and observations. Collaborated with cross-functional teams to ensure the implementation of design solutions, reducing average registration process time from 5 to 2 minutes. - Closed 128 deals in 3 months utilizing interpersonal skills, driving a 30% increase in the client base and surpassing a 120% KPI target. - Developed and executed customer engagement strategies, achieving a 30% MAU rate, 10% higher than the average. - Streamlined ECG data collection through innovative methods and tool implementation, resulting in a 5%-10% MAU increase and enhanced efficiency in business demos.

- Successfully negotiated pricing and terms, securing pivotal orders that drove a 60% revenue increase. - Orchestrated cross-functional teamwork and vendor collaboration, ensuring consistent on-time delivery and maintaining an exceptional defect rate under 3%.