⦁ IT Support ⦁ Help desk Lead ⦁ SLA Reporting and Documentation ⦁ Inventory Management/Tracking ⦁ Internal Audit Reporting ⦁ Training/Mentorship ⦁ Active Directory Support ⦁ Share Point ⦁ Outlook Support ⦁ Office365 Support ⦁ Client/Operations Support

⦁ Provides quality performance metrics reporting to upper management on a monthly basis. ⦁ Assists with various technical writing tasks, including updating policy and procedures along with inventory management, daily operational procedural tasks, and system performance and metrics in support of the EPA government Ann Arbor, MI contract. ⦁ Help Desk lead and team contract SLA performance reporting. ⦁ Assisted with the preparation of presentations, reports and other documents related to projects. ⦁ Created and maintained detailed project documentation including schedules, budgets, change orders and invoices.

•Notably acknowledged for quality of proactive customer support by updating patches and firmware, and system hardware testing; including disk arrays,utilizing fiber and backup systems using VERITAS Backup to insure system stability and reliability, to Top-Notch Industry leaders. •Evaluated existing systems for compliance with industry regulations and standards. •Assisted with troubleshooting complex problems related to product design or manufacturing issues. •Monitored trends in the industry to identify emerging technologies that could benefit the organization's operations. •Performed root cause analysis on defective parts or assemblies to determine underlying causes of failure. •Identified and implemented most acceptable resolutions to complex engineering problems.