• Diagnosed ProVenue system issues and successfully resolved within a hard deadline
• Developed, organized, and executed training courses on proper use of the ProVenue ticketing system and the MLB Ballpark App
• Created ProVenue & MLB Ballpark App video tutorials and user manuals
• Maintained ProVenue permissions, features, and functions for the Ticket Office and Sales teams
• Administered and delivered a successful launch of the iOS Apple Wallet/Digital Ticket scanning feature, the first of its kind in the league
• Managed and created digital content for the digital reader board to promote ticket sales and public advertisement
• Trained the Ticket Office and Sales teams to ensure a smooth transition from the Advantix system onto ProVenue, the use of the new Season Renewal site, and overall usage of the ProVenue system