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Jainam Shah
Customer Service Representative @ Alorica
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Jainam Shah

Customer Service Representative @ Alorica
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making.
Alorica
Mohawk College
Halifax, NS, Canada

Professional Background

  • Current status
    Employed
  • Profession
    System, Network Administrator
  • Fields
    Computer Networking
  • Work experience
    2-4 years (Less than 1 year relevant)
  • Management
  • Skills
    Microsoft Server 2016
    Microsoft Exchange
    Red Hat Enterprise Linux
  • Languages
    English
    Professional
  • Highest level of education

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
    Jr. Network Engineer
  • Desired work locations
    Halifax, NS, Canada
  • Freelance
    Non-freelancer

Work Experience

Customer Service Representative

Jun 2020 - Present
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Offered advice and assistance to customers, paying attention to special needs or wants. Responded to customer requests for products, services and company information.

Field Sales Representative

Apr 2019 - Jan 2020
10 mos
Used consultative sales approach to understand customer needs and recommend relevant offerings. Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases. Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions. Actively Pitching each customer and engaging them and sell product to customer according to their needs.

Cashier

Oct 2018 - Apr 2019
7 mos
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers. Processed POS transactions, including checks, cash and credit purchases or refunds. Counted cash in register drawer at beginning and end of shift. Used cash registers and POS systems to request and record customer orders and compute bills.

Education

Other
P.G Diploma in Computer System Network Technician
2018 - 2020
Other
Diploma in Computer Science and Engineering
2013 - 2016