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- 4+ years experience in B2B/B2C e-commerce industry, skilled in business analysis and project management.
- 5+ years experience in account management, responsible for $100m NTD yearly revenue.
- Experience with agile methodology and tools like Jira, achieved 90% of project milestones and deliverables with internal and external teams. 
- Excellent communication and negotiation skills, ability to interact across all levels of the organization and with external partners.
- A self-motivated professional, able to work effectively in a start-up and fast-paced environment, capable of processing multitasking.  

Soochow University

Analyst, Project management

Janice (Meng-Chieh) Lin

Rainforest Retail Co., Ltd.

- Integrated and optimized data analytics platform that collects, sorts and transforms data from multiple sources, resulting in 20+ new features, bug fixes and reduction of 30% operating time.
- Worked within a cross-functional team to build data visualizations in Excel and Tableau, providing real-time solutions and insights into products and business KPIs, resulting in an increase of 3% in gross margin in 6 months.
- Conducted pricing system project and developed the predictive analytics tool, improving forecast accuracy from 70% to 85%.
- Lead an agile project using JIRA to manage product backlog by scheduling two-week sprints, and completed 90% of tasks and stories.
- Coordinated the UAT planning; write and review test scripts, manage UAT testers.
- Worked closely with engineers and multiple stakeholders to manage system integration, including e-commerce platforms open APIs, WMS and LMS.

台灣台北市

- Provided end-to-end e-commerce solutions to business partners. (Specialized in appliance/home&living brands.)
- Developed omni-channel sales strategies, driving 18% sales growth and 80% increase in inventory turnover rate YOY.
- Conducted product planning and analysis, including pricing, forecasting, sales figures, market research, purchases, etc.
- Collaborated with brand partners and EC channels to ensure sales and marketing campaigns are consistent with product line strategies and to increase ROI.

Symphox Information Co.,Ltd.

Brand product manager, Ecommerce

- Provided positive and accurate representation for 40+ renowned brands and supported the store team to increase sales volume. 
- Hands-on customer service experience, dealing with enquiries and complaints. 
- Operated POS system and liaised with the IT team if any issues arise.
- Collaborated with the branches and warehouse to manage store delivery and stock level.

The Boot Tree Ltd. 

Sales Advisor/Mail order

[Account management - Product development]

- Liaised with brand clients and designers and coordinated with supply chain partners, R&D dept., and operation teams to ensure projects run smoothly.
- Managed 30+ assigned projects per seasonal categories from initial concept through to commercialization and production, leading to an increase in sales performance by up to 15%.
- Monitored and optimized internal processes and strategies, improving product performance by 40%.

[Production management]

- Worked as a main contact of APAC to coordinate with overseas offices by providing regular training and support.
- Supported material QA and coordinated with the production team to ensure quality standards and delivery dates are met.
- Planned material allocations based on product production data analysis and inventory level.

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