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I have progressive financial experience analyzing data, identifying drivers and implementing improvements based on analytics.

UNIVERSITY OF KANSAS

President/Owner

Jeff Crotts

PEN PLACE and DECORATIVE LITES & DECORATIONS

.	 Responsible for all functions of the businesses - Finance, Marketing, IT and HR. 
 	 .	 Maintained financial records and payroll within QuickBooks and Wave. 
 	 .	 Redesigned and grew online sales with PenPlace.com.

.	 Responsible for statistically analyzing key churn drivers. 
 .	 Uncovered policy violations costing $13M in revenue.

SPRINT

Business Analysis Manager

.	 Responsible for developing, analyzing and monitoring the annual budget of a $550M 
 	 high tech manufacturing plant with 2, 600 employees. 
 .	 Managed a staff of 7 employees responsible for the plant's budget. 
 .	 Developed budget for the Department of Energy's Congressional submission. 
 .	 Maintained control of spending levels below congressionally mandated levels and 
 	 reported to various Federal agencies. 
 .	 Partnered with Program Management, Program Integration Office, Supply Chain 
 	 Management and Engineering to deliver product on time and within budget ceilings. 
 .	 Managed capital expenditure flow. 
 .	 Delivered $12M in productivity savings to increase plant income by $3M. 
 .	 Partnered on project to relocate facility from a 3M sq. ft. complex to 1.4M sq. ft. 
 .	 Six Sigma Green Belt certified. 
 Senior Financial Analyst, Sales and Marketing, 04/1997 - 04/1999 
 .	 Finance lead in Sales and Marketing for a $1.4B company. 
 .	 Received companies All Star award.

HONEYWELL

Manager Finance

.	 Responsible for improving customer facing interactions within Consumer Markets 
 	 by analyzing contact points : Web, IVR, call centers and field technicians. 
 .	 Implemented longer call center hours, Saturday service installations, meet you there 
 	 appointments, and technician information brochures. 
 .	 Member of the transition team developing service level agreements between 
 	 EMBARQ and SPRINT 
 .	 Facilitated Customer Perception Survey root cause analysis and recommendations.

Program Manager II

.	 Managed staff of 7 professionals coordinating the work schedules and activities of 
 	 over 1, 800 agents in 17 geographically dispersed call centers. 
 .	 Responsible for the routing of over 60, 000 calls per day and meeting state 
 	 requirements for answer times. 
 .	 Matrix managed the call center resources through 1 President, 4 Directors and 13 
 	 Call Center Managers. 
 .	 Reorganized department to more efficiently allocate the resources and implemented 
 	 new call routing platform.

Force Management Center

Manager

.	 Finance lead for the implementation of Operational Activity Based Management 
 .	 Awarded SPRINT Values Excellence award for ABM implementation. 
 .	 Identified Network Operations expense reductions towards $16M goal. 
 .	 Worked with cross-functional teams to reduce expenses and improve productivity. 
 .	 Extensive Access database development to support Operational ABM.

Activity Based Management

Senior Project Manager

.	 Supported the implementation of Strategic Activity Based Management at SPRINT 
 .	 Mapped the expense drivers for Sales and Marketing, Customer Care, Revenue 
 	 Operations and Cost of Revenue. 
 .	 Developed monthly production processes and trained the Finance field associates.

Senior Financial Analyst

.	 Finance lead in Sales and Marketing for a $1.4B company. 
 .	 Received companies All Star award.

Senior Financial Analyst, Sales and Marketing

.	 Reported profit and loss by business segment and product families.

Property Reporting/Line of Business

Senior Accountant

.	 Reported on all Sales and Cost of Sales of a multi-billion dollar company. 
 .	 Developed yearly budgets and the Five Year Business Plan. 
 Commercial and Military Program Analyst 
 Cost Accountant

Jeff Crotts’s posts