Participated in UX research. Build functional map, user flow, and wireframe. Delivered UI design on different devices, including PC and mobile. Created prototype and optimized the UI via usability tests.
Communicated with PM, SA, RD, and client, and we planned the product’s function together.
Achievements:
- Increased the opening account rate of X Securities Company by 30%, and X securities, and decreased account opening time by 20%.
- Increased A Bank's new digital-account enrollment, and saved manual work and review time.
- Via digital gate, H Bank has increased the sales rate by 70% and reduced the application cost.
- CRM、CDP 產品的手機端、PC端 UI設計,建立 Prototype。
- UX 流程規劃,建立 function map, wireframe。並在後續執行易用性測試。
- 與 PM、工程師、客戶,共同規劃產品功能、設計使用介面與操作流程。
- QA 測試,並撰寫測試文件及流程,找出 bug,撰寫使用者手冊。
具體事蹟
- X 證券戶開戶率上升 30%,開戶時間減少 20%。
- A 銀行新數位開戶客戶增加,減少人工的介入及審核的時間。
- H 銀行透過數位管道,增加 70% 銷售,並降低申辦成本。