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莊宗翰
Director of Delivery and Customer Service
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莊宗翰

Director of Delivery and Customer Service
I have 6-7 years of experience working as a Product and a Project manager, cooperating with a 15 people international team and millions of value projects, and formulating / improving the SOP process. Solving complex communication issues is my muscular strength.
Logic Solutions
USF
台灣新北市

Professional Background

  • Current status
    Unemployed
  • Profession
    Project Manager
    Project / Product Management
    Innovation
  • Fields
    SaaS / Cloud Services
    Software
    Information Services
  • Work experience
    6-10 years (6-10 years relevant)
  • Management
    I've had experience in managing 10-15 people
  • Skills
    Cooperation
    Communication
    Negotiation
    Committed
    Prototype Development
    Product Development
    Project Management
    Office Management
    Microsoft Project
    Customer Service
    Teamwork
  • Languages
    English
    Professional
  • Highest level of education
    Master

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
    Director of Delivery and Customer Service
  • Desired work locations
    Taipei City, Taiwan
    New Taipei City, Taiwan
  • Freelance
    Non-freelancer

Work Experience

Director of Delivery and Customer Service

Apr 2019 - Dec 2021
2 yrs 9 mos
A company, which is top 2 in Taiwan industry, develops a EHS system similar to ERP system taking care of environmental problems, chemical regulations, and safety issues with more than . Management committee - Make all the Taiwan office management decision with the other 2 committee members Culture Shaping - Help HR downsizing the current team from 30 to 20 in 2019 and expending it from 15 to 20 in 2021 - Join the interview team and responsible for the culture matching perspective Project management - Lead all the projects in Taiwan office within 3 different product lines around 10 projects maxima - Scale of major project : TSMC 3 millions NTD, EVA air 3 millions NTD, HKS 4 millions NTD - Cross functional discussion with sales, marketing, R&D, QA, US team and China teams 10-20 members Voice of the team - Being a special window for team members to strive for rights - Being the Kaizen master in the company 15 Kaizen cross all departments in Customer service - Lead the customer team to fulfill the satisfaction of customers

Product Manager

Jun 2017 - Mar 2018
10 mos
Management committee - Make all the Taiwan office management decision with the other 2 committee members Culture Shaping - Help HR downsizing the current team from 30 to 20 in 2019 and expending it from 15 to 20 in 2021 - Join the interview team and responsible for the culture matching perspective Project management - Lead all the projects in Taiwan office within 3 different product lines around 10 projects maxima - Scale of major project : TSMC 3 millions NTD , EVA air 3 millions NTD , HKS 4 millions NTD - Cross functional discussion with sales , marketing , R&D , QA , US team and China teams 10-20 members Voice of the team - Being a special window for team members to strive for rights - Being the Kaizen master in the company 15 Kaizen cross all departments in Customer service - Lead the customer team to fulfill the satisfaction of customers Product Manager IPEVO Corp 2017/6-2018/3 RFL : family reason A company committed to educational industry , helping teachers to enjoy a better teaching method with physical projectors.

Product Manager

Jun 2016 - May 2017
1 yr 0 mos
Product and project management - In charge of the main products , which contributes 90% of revenue in the company - Four brand new document camera project management Develop/monitor SOP process in the PM department Product Manager MicroAnalysis Tech Co. Ltd 2016/6-2017/5 RFL : project canceled by CEO A company running the licensing business but desires to explore a new product line which targets the dating industry.

Product Manager

Sep 2013 - May 2015
1 yr 9 mos
Product development - UX/UI design , market research , route to market planning Product Manager MOVE ON 2013/9-2015/5 RFL : company closures A company trying to help senior high school students choosing the most suitable university department with their interest and other conditions by a certain service flow.

Education

Master of Business Administration (MBA)
MBA Global Master of Entrepreneurship and Management
2012 - 2013
BA Business Administration
2008 - 2012

Licenses & Certifications

PMP

PMI
Issued Jul 2018
No Expiration Date