- Managing the performance of the customer service team - Handling complaint from customers, Through directly, APPK OJK portal or AFPI Zendesk - Making SOP for Customer service team - Evaluate each team's performance - Ensure that every incoming complaint is resolved in accordance with the applicable SLA - Making a report regarding complaints and team performance to the Manager - Create a more effective work system that can be run by the team - Responsible for the OJK Audit Process, in the Customer Service department - Responsible for the ISO 27001 Audit Process, in the Customer Service department

- Collecting payments from the customers via communication tools (phone calls & Whatsapp) - Keep tracking of assigned account to identify outstanding debt - Negotiating pay-off deadlines or payment plan -Taking the initiative to make collection strategies - Doing work based on company and collection regulations - Making activity report and regularly report to Team Leader

Handling hardest bucket of payment : Aplikasi UKU - Collecting payments from the customers via communication tools (phone calls & Whatsapp) - Keep tracking of assigned account to identify outstanding debt - Negotiating pay-off deadlines or payment plan -Taking the initiative to make collection strategies - Doing work based on company and collection regulations - Making activity report and regularly report to Team Leader

Achieved to collect for 2 months in row with total GMV (according to due date) : 2 Bio - Collecting payments from the customers via communication tools (phone calls & Whatsapp) - Keep tracking of assigned account to identify outstanding debt - Negotiating pay-off deadlines or payment plan -Taking the initiative to make collection strategies - Doing work based on company and collection regulations - Making activity report and regularly report to Team Leader

- Consulting and providing customer needs with the suitable bank product - Generating sales leads with banking products such as saving, loans, investment and insurance - Building sustainable relationship and trust with customer accounts through open and interactive communication - Handling customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Take the extra mile to engage customers

- Evaluating client's credit data and financial statement - Preparing reports about the degree of risk in lending money - Evaluating the financial status of clients by producing financial ratios through computer programs - Conferring with clients to verify their financial/credit transactions and to resolve their complaints - Facilitating team members to inform existing customers about new arrivals in the company - Encouraging team members to make sales to achieve their monthly target - Evaluating sales records periodically to make balances and ensure the monthly target achieved - Coaching and train team members on the best way to carry out their duties by transferring expert knowledge and refreshment products