Avatar of John Michael C. Sorbito RN.
John Michael C. Sorbito RN
Versatile and experienced professional with a proven track record of success in customer service, sales, and education. Expertise in building rapport, resolving issues, and achieving sales targets. Passionate about helping others and delivering exceptional results.
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John Michael C. Sorbito RN

Versatile and experienced professional with a proven track record of success in customer service, sales, and education. Expertise in building rapport, resolving issues, and achieving sales targets. Passionate about helping others and delivering exceptional results.
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Vacation Homes 365
Carlos Hilado Memorial State University
Bacolod City, Negros Occidental, Philippines

Professional Background

  • Current status
    Unemployed
    Ready to interview
  • Profession
    Customer Service Representative
    Nurse
    Customer Service / Support
  • Fields
    Rental and Leasing Services
  • Work experience
    4-6 years (6-10 years relevant)
  • Management
    I've had experience in managing 10-15 people
  • Skills
    Microsoft Office
    Google Drive
    PowerPoint
    excel
    Communication
    Photoshop
    Word
    statistics software
    Mobile Technical Suuport
    Property Management
    Troubleshooting Hardware and Software Problems
  • Languages
    English
    Professional
    Tagalog
    Native or Bilingual
  • Highest level of education

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
    Administration Staff and Customer Service
  • Desired work locations
  • Freelance

Work Experience

Assistant Accounting Finance Manager

Vacation Homes 365
Full-time
Jan 2019 - Present
Los Angeles, CA, USA
•Manage 60 properties listed through Airbnb, booking.com and VRBO as well. • Manage property listings and pricing include rate adjustment and resolution managements. •Developed and maintained a system for tracking accounts receivable and accounts payable •Handles all Invoicing responsibilities including monthly monitoring of bookings and reservation •Create and manage AIRBNB listings, ensuring accurate descriptions, high-quality photos, and competitive pricing strategies

English Instructor

Sep 2018 - Jan 2019
5 mos
Bacolod, Negros Occidental, Philippines
•Monitor student comprehension and progress throughout the lessons, providing immediate feedback and addressing any difficulties or questions promptly. •Provide clear instructions, explanations, and examples to ensure that students understand the learning objectives and activities. •Create a supportive and encouraging learning environment that fosters active participation, collaboration, and effective communication among students

English Instructor

Acadsoc ESL China
Full-time
May 2017 - Jul 2018
1 yr 3 mos
Bacolod, Negros Occidental, Philippines
•Conducted Classes for Native Chinese students. •Handled Educational materials for IELTS review and TOEFL •Certified by the Company as a Dual Tier Instructor •Provide and educate English materials to help students develop language proficiency and comprehension
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Negros Women for Tomorrow Foundation

Jun 2015 - May 2017
2 yrs 0 mos
Bacolod, Negros Occidental, Philippines
• Conduct medical Missions to far-flung areas especially those deprived of medical needs. • Provide direct patient care, including assessments, treatments, and medication administration • Conduct health education sessions and promote preventive healthcare measures. • Collaborate with other healthcare professionals to ensure comprehensive patient care. • Maintain accurate patient records and documentation. • Adhere to all medical protocols and ethical standards.
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Customer Relations Officer, Technical Support Analyst

Jan 2014 - May 2015
1 yr 5 mos
Bacolod, Negros Occidental, Philippines
• Provide first-line technical support to Telstra customers experiencing issues with their mobile phones and services. • Effectively diagnose and resolve a wide range of technical issues, including device functionality, network connectivity, billing, and account management. • Provide clear, concise, and empathetic communication to customers, ensuring their satisfaction with the support experience. • Document customer interactions and maintain accurate records of technical issues and resolutions. • Stay up-to-date on the latest Telstra mobile phone and service offerings, features, and troubleshooting procedures.
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Customer Service Representative and Technical Support

Feb 2011 - Oct 2013
2 yrs 9 mos
Bacolod, Negros Occidental, Philippines
• Provide technical support for Internet Service provider client. • Provided customer service and technical support to ensure customer satisfaction and loyalty • Provided technical support for end-users and resolved escalated technical issues • Drafted reports to summarize customer service performance and provide insights to management

Education

Associate’s Degree
Education
2012 - 2013
Description
Tool post grad studies in order to be certified as an educator and eligible for the Licensure Examination for Teachers.
Bachelor of Science (BS)
Nursing
2006 - 2010
Description
Completed Bachelors Degree and passed Nursing Licensure Exam. Currently a Registered Nurse in the Philippines.