1. Moderate user activity and respond to users on social media channels regarding Deel inquiries as soon as possible and within 24 hours of posting 2. Attend Community Manager Meetings, Miner's Calls, Monthly Pulse and other meetings as regularly as possible to remain informed and best assist the Deel community 3. Translate and summarize community information from English to Chinese within three days of the event in order to keep Chinese speaking community updated and informed

Ecosystem Responsibilities: - Managed partner accounts, facilitating cross-chain, NFT, and developer team collaborations through external agencies. - Initiated and evolved ThunderCore's Developer Program, successfully onboarding 100+ projects within 30 months. - Forged strategic dApp partnerships, providing project development guidance, and executing Go-To-Market plans. - Orchestrated ThunderCore wallet feature launches, solicited user feedback, and delivered essential product data. - Proficient in project operations, Web3 growth platforms, and DeFi rewards design. - Collaborated on ThunderCore ecosystem campaigns with the Marketing team. - Led and mentored a team, establishing goals, and managing diverse bridge/cross-chain accounts. Product Operation: - Supported the expansion of various dApps within ThunderCore's crypto wallet. - Implemented user acquisition methods like the Quest system, Banner promotion, and dApp sorting to optimize the user experience. - Worked closely with the product manager to improve wallet features. Product Management Experience: - Managed TT Farm, a gamified DeFi dApp, overseeing a feature designed to boost user revenue and stabilize token prices. - Successfully retained loyal users, maintaining consistent daily visits (200-300 UAW and 2K daily transactions in 2022) after feature implementation. - Designed tokenomics, membership structure, and utility tokens for TT Farm. - Managed operational costs and crafted post-launch marketing strategies, following a comprehensive one-stop flow approach for the dApp. Industry Background: - Collaborated extensively with Product Managers, Marketing, and Engineering professionals across various roles.

● Personal achievement in team 1. Establish team culture and trust with the team members 2. Conduct coaching & training for the team members 3. Coordinate tasks within internal teams and Product Operation team 4. Give direction to the team and drive the team to achieve company goals ● Main achievement 1. Build up a Developer Program to expand the ThunderCore ecosystem to help 50+ dapps onboard onto TT Wallet 2. Help the blockchain wallet DAU from 350+ to 80,000+ (+22800%) within 1 year 3. Build up cost analysis reports for main products and reduce operating costs 4. Build up and integrate ThunderCore Help Center 5. Track product performance and provide optimized strategies or insights updates monthly 6. Lead TT Farm (a product that mainly sells TT tokens) team adopts various operating strategies and methods to achieve the equivalent of US$500,000 in finished sales within 3 weeks ● Team achievements 1. Help 93 projects to be submitted to the Developer Program within 6 months 2. Increase Discord membership from 3,800 to 12,800 within 6 months 3. Contact 100+ NFT marketplaces and get NFTmall onboard for $30,000 after negotiation 4. Build the NFT Creator Fund to facilitate the promotion of the subsequent NFT projects 5. Introduce various strategies and tools in TT Wallet (including but not limited to BOGO, Quest, Banner, Dapp ordering, etc.) for assisting 3rd party project growth 6. Reduce the gross cost of TTFarm from 10% to 1.13% within 6 months 7. Contact 100+ cryptocurrency exchanges, help set up contact forms, screening criteria, and analyze suitable exchanges according to company needs (as an early contact window for exchanges such as Indodax, MEXC, WhiteBIT, Bybit, etc.) 8. Roll in online/offline Web3, blockchain, gaming, NFT related events. Expand networking and set up contact channels, such as Taipei game show, AWS, GCP, and Guting Game Guild

● What did I do in Product Operation Team? - As an inter-departmental communication window for PO team, coordinate various project and tasks assignments - Lead Product Operation team to meet the OKR from department and company - Optimize customer service pipelines and ensure smooth and in functional - Optimize customer service process (SLA) and KYC auditing processes and SOP - Cultivate team members' working skills and assist them in solving various difficulties - Control the manpower and other budgets of Product Operation Team ● Support (Customer Success) - Deliver a fast and high quality supporting experience to users - Implement data-driven operation metrics to reach customer success - Build up a flexible and reliable shift arrangement to meet team needs - Improve the bug reporting flow and set up the SLA - Support the operation of new online products or services, and work closely with PM and engineers to optimize products (Fiat purchasing services, exchange-related product operations, Fiat operations, etc.) ● Education - Planning the architecture of FAQ and Help Center with PM - Compiling, maintaining the company's products or services, FAQ, Help Center page - Deliver high-quality articles and guides to our users when there is demand in departments - Revamp internal orientation and Guidebook for team members ● Engagement - Advocate user’s feedback on social media - Work closely with the Compliance Manager to improve the company's AML policy and KYC reviewing mechanism - Revamp the SOP for Corporate/VIP account and review the application in tier 2 - Manage Zendesk community and collect user's feedback to Customer Experience Committee (CEC) - Collect user feedback and organize it into an inter-departmental meeting with PM and UX

● Trouble-shooting for IOS devices (iPhone, iPad, and iPod Touch) ● Providing a solution for all users using iOS ● AppleCare Plan advisory services and assistance

● Partner supporting, on-boarding, and training ● On-boarding process improving ● Courier performance monitoring ● Growth project executing

● Manage the sushi bar and remain the quality of all dishes ● Food supplier contacting and inventory management ● Kitchen hand/sushi chef training and payroll management ● Ingredients cost controlling and menu enhancing

● Policy auditing and reviewing ● Assisting department manager with routine work ● Others' daily paperwork assisting

● Assist in reporting and write-off office expenses ● Collect teaching-related materials for the TE project and analyze ● Compilation of the plan for the TE Program ● Project report review, assist in the write-off of funds ● Plan risk analysis, financial projections, verifying and accepting

- Tourist service - Shore patrol - Drug investigation - Smuggling investigation - Registration of boats and fishing boats