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Johnny Hsu
Lead of Ecosystem Growth
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Johnny Hsu

Lead of Ecosystem Growth
Web3 | DeFi | Crypto | Blockchain
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ThunderCore 閃電核心科技
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國立中興大學
Taipei City, Taiwan

Professional Background

  • Current status
    Unemployed
    Ready to interview
  • Profession
    Project Manager
    Account Manager
    Product Manager
  • Fields
    Blockchain
    Information Services
    Software
  • Work experience
    6-10 years (4-6 years relevant)
  • Management
    I've had experience in managing 5-10 people
  • Skills
    Slack
    Zendesk
    Notion
    JIRA Confluence
    Google Analytics
    Firebase
    Telegram
    Disocrd
    Microsoft Office
    Google Suites
    Project Management
    google drive
    Product Operations
  • Languages
    Chinese
    Native or Bilingual
    English
    Fluent
  • Highest level of education
    Bachelor

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
    Product Manager / Project Manager / Business Development / Growth Manager
  • Desired work locations
    Taipei City, Taiwan
    Singapore
    Bangkok, Thailand
    Tokyo, Japan
    San Francisco, CA, USA
    Seattle, WA, USA
  • Freelance
    Non-freelancer

Work Experience

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Lead of Ecosystem Growth

Dec 2022 - Oct 2023
11 mos
Taipei City, Taiwan
Ecosystem Responsibilities: - Managed partner accounts, facilitating cross-chain, NFT, and developer team collaborations through external agencies. - Initiated and evolved ThunderCore's Developer Program, successfully onboarding 100+ projects within 30 months. - Forged strategic dApp partnerships, providing project development guidance, and executing Go-To-Market plans. - Orchestrated ThunderCore wallet feature launches, solicited user feedback, and delivered essential product data. - Proficient in project operations, Web3 growth platforms, and DeFi rewards design. - Collaborated on ThunderCore ecosystem campaigns with the Marketing team. - Led and mentored a team, establishing goals, and managing diverse bridge/cross-chain accounts. Product Operation: - Supported the expansion of various dApps within ThunderCore's crypto wallet. - Implemented user acquisition methods like the Quest system, Banner promotion, and dApp sorting to optimize the user experience. - Worked closely with the product manager to improve wallet features. Product Management Experience: - Managed TT Farm, a gamified DeFi dApp, overseeing a feature designed to boost user revenue and stabilize token prices. - Successfully retained loyal users, maintaining consistent daily visits (200-300 UAW and 2K daily transactions in 2022) after feature implementation. - Designed tokenomics, membership structure, and utility tokens for TT Farm. - Managed operational costs and crafted post-launch marketing strategies, following a comprehensive one-stop flow approach for the dApp. Industry Background: - Collaborated extensively with Product Managers, Marketing, and Engineering professionals across various roles.
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Product Operation Associate Manager

Jun 2019 - Dec 2022
3 yrs 7 mos
Taipei City, Taiwan
● Personal achievement in team 1. Establish team culture and trust with the team members 2. Conduct coaching & training for the team members 3. Coordinate tasks within internal teams and Product Operation team 4. Give direction to the team and drive the team to achieve company goals ● Main achievement 1. Build up a Developer Program to expand the ThunderCore ecosystem to help 50+ dapps onboard onto TT Wallet 2. Help the blockchain wallet DAU from 350+ to 80,000+ (+22800%) within 1 year 3. Build up cost analysis reports for main products and reduce operating costs 4. Build up and integrate ThunderCore Help Center 5. Track product performance and provide optimized strategies or insights updates monthly 6. Lead TT Farm (a product that mainly sells TT tokens) team adopts various operating strategies and methods to achieve the equivalent of US$500,000 in finished sales within 3 weeks ● Team achievements 1. Help 93 projects to be submitted to the Developer Program within 6 months 2. Increase Discord membership from 3,800 to 12,800 within 6 months 3. Contact 100+ NFT marketplaces and get NFTmall onboard for $30,000 after negotiation 4. Build the NFT Creator Fund to facilitate the promotion of the subsequent NFT projects 5. Introduce various strategies and tools in TT Wallet (including but not limited to BOGO, Quest, Banner, Dapp ordering, etc.) for assisting 3rd party project growth 6. Reduce the gross cost of TTFarm from 10% to 1.13% within 6 months 7. Contact 100+ cryptocurrency exchanges, help set up contact forms, screening criteria, and analyze suitable exchanges according to company needs (as an early contact window for exchanges such as Indodax, MEXC, WhiteBIT, Bybit, etc.) 8. Roll in online/offline Web3, blockchain, gaming, NFT related events. Expand networking and set up contact channels, such as Taipei game show, AWS, GCP, and Guting Game Guild
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Product Operation Lead

Jan 2018 - May 2019
1 yr 5 mos
Taipei City, Taiwan
● What did I do in Product Operation Team? - As an inter-departmental communication window for PO team, coordinate various project and tasks assignments - Lead Product Operation team to meet the OKR from department and company - Optimize customer service pipelines and ensure smooth and in functional - Optimize customer service process (SLA) and KYC auditing processes and SOP - Cultivate team members' working skills and assist them in solving various difficulties - Control the manpower and other budgets of Product Operation Team ● Support (Customer Success) - Deliver a fast and high quality supporting experience to users - Implement data-driven operation metrics to reach customer success - Build up a flexible and reliable shift arrangement to meet team needs - Improve the bug reporting flow and set up the SLA - Support the operation of new online products or services, and work closely with PM and engineers to optimize products (Fiat purchasing services, exchange-related product operations, Fiat operations, etc.) ● Education - Planning the architecture of FAQ and Help Center with PM - Compiling, maintaining the company's products or services, FAQ, Help Center page - Deliver high-quality articles and guides to our users when there is demand in departments - Revamp internal orientation and Guidebook for team members ● Engagement - Advocate user’s feedback on social media - Work closely with the Compliance Manager to improve the company's AML policy and KYC reviewing mechanism - Revamp the SOP for Corporate/VIP account and review the application in tier 2 - Manage Zendesk community and collect user's feedback to Customer Experience Committee (CEC) - Collect user feedback and organize it into an inter-departmental meeting with PM and UX
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Technical Support Advisor

Apple
Full-time
Jul 2017 - Sep 2017
3 mos
New Taipei City, Taiwan
● Trouble-shooting for IOS devices (iPhone, iPad, and iPod Touch) ● Providing a solution for all users using iOS ● AppleCare Plan advisory services and assistance
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Development Operations - Partner Support Representative

Uber Taiwan
Contract
Nov 2016 - May 2017
7 mos
Taipei City, Taiwan
● Partner supporting, on-boarding, and training ● On-boarding process improving ● Courier performance monitoring ● Growth project executing

Sushi Bar Manager & Master chef

Jul 2015 - May 2016
11 mos
San Marcos, TX, USA
● Manage the sushi bar and remain the quality of all dishes ● Food supplier contacting and inventory management ● Kitchen hand/sushi chef training and payroll management ● Ingredients cost controlling and menu enhancing
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Operations Assistant

Chubb
Contract
Mar 2015 - Jun 2015
4 mos
Taipei City, Taiwan
● Policy auditing and reviewing ● Assisting department manager with routine work ● Others' daily paperwork assisting
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研究助理

教育部
Contract
Mar 2014 - Dec 2014
10 mos
Taipei City, Taiwan
● Assist in reporting and write-off office expenses ● Collect teaching-related materials for the TE project and analyze ● Compilation of the plan for the TE Program ● Project report review, assist in the write-off of funds ● Plan risk analysis, financial projections, verifying and accepting
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Private First Class

ROC Navy
Full-time
Oct 2012 - Sep 2013
1 yr 0 mos
Kaohsiung City, Taiwan
- Tourist service - Shore patrol - Drug investigation - Smuggling investigation - Registration of boats and fishing boats

Education

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Bachelor of Arts (BA)
Chinese and Language studies
2008 - 2012
Activities and societies
Basketball team of College