- Keep detailed records of student interactions, recording details of inquiries, complaints, or comments, as well as actions taken - Work with students directly to ensure all questions and concerns are addressed - Check to ensure that appropriate changes were made to resolve student problems - Work with partner schools to ensure students are set up for success on the proper exam date - Work with cross-functional teams to ensure smooth transitions for retail and institutional students alike

- Supervised and trained staff - Created staff schedules - Collaborated with other managers on setting and achieving team-specific goals - Displayed merchandise to maximize purchasing appeal - Interacted with customers and resolved complaints or grievances - Cash and credit handling

- Worked as an advocate for all operating units and assisted students and the organization to find a balance that benefited both - Provided support for cross-functional teams - Retained students and created revenue through assisting in enrollments - Completed many special projects and diligently worked to improve processes - Handled difficult customer interactions - Provided coaching and feedback to help improve agents' knowledge and ability to provide adequate customer service - Resolved Corporate Escalations - Created schedules and monitored workloads to make sure tasks are being completed - Trained team members on new areas and ensuring proficiency - Mentored new agents to hone their customer service skills

- Provided excellent member service to ensure clients would continue a partnership - Up-sold credit cards and consistently exceeded credit sales - Handled member interactions professionally, both in person and through phone interactions - Ensured excellence in day to day operations of running branch smoothly - Assisted with training new hires - Kept detailed records current and accurate of all branch cash-handling logs

- Collaborated with cross-functional teams to ensure planning and implementation of tours ran smoothly - Trained new and current employees in new areas - Collaborated with cross-functional teams to ensure guest satisfaction - Handled large cash and credit card transactions - Handled difficult guest situations in person - Organized team members schedules - Upsold high-end in-park additions and tours - Assisted in creating educational animal tours for park guests - Created new processes for a multitude of areas