Spearheaded the implementation and utilization of Cases Tools, demonstrating strong analytical skills and problem-solving capabilities. Hands-on experience with the Sprinkler tool, specializing in the supervision of social media engagements and macros. Possessing expertise in Salesforce tools, I have applied this knowledge through hands-on experience in product processes. My familiarity with Salesforce enhances my ability to navigate and optimize product-related workflows, contributing to efficient and streamlined operations. Utilized Zoho tool to enhance data management, reporting, and collaboration across teams. Collaborated with cross-functional teams to understand business needs and implemented solutions for process improvement. Conducted training sessions for team members to enhance their proficiency in tools and technologies. Provided ongoing support and troubleshooting for users, resolving issues promptly to minimize downtime.