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Avatar of Kathleen Schroeder.
Kathleen Schroeder
Open for Work
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Kathleen Schroeder

Open for Work
Customer-centric professional with proven track record exceeding customer expectations and providing exceptional service. Excellent communication skills, quick learner that is eager to learn new skills and grow.
TruPro Patios
Logo of the organization.
Grantham University
Covington, LA 70433, USA

Professional Background

  • Current status
    Employed
  • Profession
    Customer Service / Support
    ・
    Customer Service Representative
    ・
    Receptionist
  • Fields
    Health
    ・
    Building / Public Works
    ・
    Public Administration
  • Work experience
    10-15 years (4-6 years relevant)
  • Management
    None
  • Skills
    Google Drive
    Computer Skills
    Microsoft Office
    Communication
    Data Entry
    Phone Etiquette
    Customer Service
    Office Administration
    Call Center Customer Service
    Attention To Detail
    Appointment Scheduling
    Troubleshooting Skills
    Teamwork
    Independent
  • Languages
    English
    ・
    Native or Bilingual
  • Highest level of education
    Associate

Job search preferences

  • Desired job type
    Full-time
    ・
    Interested in working remotely
  • Desired positions
    Open to opportunities
  • Desired work locations
    Covington, LA, USA
    ・
    Madisonville, LA 70447, USA
    ・
    Mandeville, LA, USA
  • Freelance
    Non-freelancer

Work Experience

Office Manager

TruPro Patios
・
Full-time
Mar 2021 - Present
Managed office operations, schedules, and appointments; Maintained CRM database with customer updates and report generations; Managed over 30 + inquiries per day; Resolved customer complaints with timeliness and professionalism.

Benefits Verification Specialist

Spectraforce Technologies
・
Temporary
Oct 2020 - Mar 2021
・
6 mos
Managed over 50 + inbound and outbound calls; Delivered customer excellence; Resolved issues and inquiries regarding health benefits; Completed task in claim edits and account work queues.

Information Management Specialist

U.S. Air Force Reserves
・
Part-time
Oct 2004 - Oct 2010
・
6 yrs 1 mo
Belle Chasse, LA, USA
Developed leadership skills; Performed computer hardware, network system issues, and troubleshooting techniques; Managed over 35 + calls per day; Acquired experience through continuous support, training classes, and webinars.

Automated Logistical Specialist

U.S. Army Reserve
・
Part-time
Nov 2002 - Oct 2004
・
2 yrs 0 mos
New Orleans, LA, USA
Created and maintained records, which included stock lists, inventory, and material counts; Developed leadership skills; Established operation procedures and complied with military policies.

Education

Logo of the organization.

Grantham University

Associate’s Degree
・
Medical Billing & Coding
2018 - 2019
Activities and societies
Dean's List & Summa Cum Laude Graduate

Licenses & Certifications

Technical Support Fundamentals

Google
Issued Jun 2023
・
No Expiration Date