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Katrina Jane Cruz
RGS GLOBAL SOLUTIONS ( Globe Telecommunications Inc. Project-based)
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Katrina Jane Cruz

RGS GLOBAL SOLUTIONS ( Globe Telecommunications Inc. Project-based)
*Strongly focused with the ability to complete tasks accurately in a fast-paced environment with conflicting deadlines. *Driven to achieve the best results for the company as well to the client/customer. *Willing to work with a team and or individually with minimal supervision. *Can establish good communication and relation in work.
RGS GLOBAL SOLUTIONS (PROJECT BASED OF GLOBE TELECOM, INC.)
Logo of the organization.
Polytechnic University of the Philippines
Metro Manila, Philippines

Featured Resume

Uploaded on Jun 13th 2024
Last updated on Jun 13th 2024

Professional Background

  • Current status
    Employed
    Open to opportunities
  • Profession
    CRM Specialist
    Salary, Compensation
    Administrative Assistant
  • Fields
    Finance
    Organization / Management
    Security Services
  • Work experience
    6-10 years (6-10 years relevant)
  • Management
    I've had experience in managing 15+ people
  • Skills
    Microsoft Office
    Google Drive
    Pivot
    Excel
    Google Tracker
    Accurate
    Communication
  • Languages
    English
    Intermediate
    Tagalog
    Native or Bilingual
  • Highest level of education
    Bachelor

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
    Secretary · Special Assistant · Administrative Specialist · Assistant
  • Desired work locations
    Canada
    Taiwan
    New Zealand
  • Freelance
    Full-time freelancer

Work Experience

Projects and Problem Management Specialist

Jan 2022 - Present
Quezon City, Metro Manila, Philippines
Using automated globe tools such as ICCBS, ICS, Transport, Salesforce and CRM to extract data from primary and secondary sources. ▪ Conduct and lead weekly meetings using Zoom, Google Meet with Collections Leads and MS/JA. ▪ Convert data into information by doing validation and analyzation of the extracted data from system using Microsoft Excels. ▪ Endorsed all findings and recommendation with Collection partners to be able to cure GBUs with Long Oustanding Receivable Account & Historic Account Receivable. ▪ Monitor and follow-up log activities from endorsement of analyzed GBUs until resolutions (LOAR & Historic Tracker, Long Oustanding Receivable Account Reply, Creba and VAT Exempt (PEZA) by using Google Sheets and Google Drive. ▪ Ensure Cleanliness of Long Oustanding Receivable Account & Historic Database and protect for any invalid entries.

Secretay / HR Assistant

Nov 2018 - Dec 2021
3 yrs 2 mos
Marikina, Metro Manila, Philippines
▪ In-charge of maintenance and updates for all office systems, including computer hardware such as hard drive, cpu, wires and software like Operating System and Anti-Virus, providing basic trouble shooting. ▪ Perform other task assign by the President from time to time. ▪ Application, processing and filing of mandatory Government contributions, loans and benefits (i.e SSS, Pag-ibig, Philhealth) thru online and or manual. ▪ Create, compile, maintain and updates records of the office thru hard copy such as invoices, receipts, 201 files, bank slips and soft copy using microsoft office. ▪ Filing and updating accounts related to bank transactions such as cheques, atm statement of account and payroll

Administrative Assistant

Jan 2018 - Oct 2018
10 mos
Edmonton, AB, Canada
 Making overseas phone calls and sending emails to customers in Canada regarding of the services avail and or the order products. Providing answers or service product related concerns via emails and cold calls.  Place and receive requested services/products of the customers using  Responsible for giving instructions, setting up daily, weekly and monthly schedules noting appointments for operation staff using  Collecting, updates and file payments of the customers.  Receive, reconcile and reports daily sales.  Assist in account payables.  Perform another task assign by the CEO

Administrative Assistant

Feb 2014 - Jun 2017
3 yrs 5 mos
Quezon City, Metro Manila, Philippines
 Attend, take down notes and compile minutes of meetings.  Perform other accounting related functions that assign or request by the President such as Daily Sales Report, Credit Cards Summary, Account Payables.  Make Monthly Report of Sales including Miscellaneous, Utilities, Inventory Report such as Lost and Profits  Create, compile, sorting, maintain, updates and file of the records such as 201, receipts, invoices & bank Slips.  Application, Processing and Filing of Mandatory Government Contributions, Loans and Benefits (i.e SSS, Philhealth and Pag-ibig Mutual Fund)

Accountant

Jan 2017 - Apr 2017
4 mos
San Juan, Metro Manila, Philippines
▪ Application, Processing and Filing of Mandatory Government Contributions, Loans and Benefits (i.e SSS, Philhealth and Pag-ibig Mutual Fund) ▪ Receive, records, reconcile and report daily sales, weekly sales and monthly sales, checks, vouchers, payables, receipts and inventory. ▪ Assist in Payroll Processing.

Secretary

Oct 2016 - Dec 2016
3 mos
Quezon City, Metro Manila, Philippines
▪ Create, compile, copy, sort, maintain, update, and file records of office activities and transactions either manual or softcopy. ▪ Attend, take down notes and compile minutes of meetings. ▪ Monitor daily sales and weekly sales report of the agent/s.

IT / Administrative Assistant

Jun 2013 - Aug 2013
3 mos
Antipolo, Rizal, Philippines
▪ Basic Troubleshooting (Hardware/Software Faults) ▪ Installing and configuring computer systems. ▪ Perform another task as assign by the Head of other departments. ▪ Application, Processing and Filing of Mandatory Government Contributions such as (Social Security System, Pagibig, Philhealth) Loans and Benefits.

Education

Logo of the organization.
Bachelor’s Degree
Computer Science
2008 - 2013
High School Diploma
Secondary
2003 - 2007
Other
Primary Level
1997 - 2003

Licenses & Certifications

SECURITY INDUSTRY REGULATIONS SEMINAR

PNP-CIVIL SECURITY GROUP
Issued Sep 2018
No Expiration Date

CERTIFIED SECURITY AND SAFETY PRACTITIONER (CSSP)

COMMANDER TRAINING CENTRE
Issued Sep 2014
No Expiration Date