Remote troubleshooting of software issues related to printing and fax technology Manage and Moniter Print and Fax optimization projects Create and Maintain support documentation for Lexmark Conduct planning and rollout meetings, maintain project schedule Create a project and Communication Plan to optimize selected sites Assists with the engineerring of new print workflow solutions ServiceNow reporting ad Hoc Creating Cases in Clarify and monitoring in ClearVision

Research, prepare, and issue access forms, invoices, and account statements according to standards of PCI and SOX compliance regulations. Manually audit internal employee access according to billing systems (ICOMS/CSG) Obtain the proper employee and security information for various departments. Additional responsibilities such as filing contracts, handling client requests, and handling databases related to vendors of the company via Excel spreadsheets.

Provided thoughtful convenient service to customers. Generated increase in sales with community events. Processing Customer Returns and Cash handling Managing inventory organization and visual merchandise displays to POG compliance.

Provided quarterly and monthly reports and Analyses to upper-level management and clients via Microsoft Excel Identified KPIs for market share analysis for new tire product and model. Provided strategies and solutions with team for diverse client marketing projects. Maintained Program data via MS Sharepoint, Excel, and BI data importing. Data scrubbing to prepare for charts, reports, and internal team incentives programs. Aggregated and summarized market data for forecasting and analysis. Generated visual maps with ScanUS to assess new markets, overall project penetration, and field trends.

Work with warehouse and operations managers to communicate and develop new policies to maintain safety and decrease liability. Developed Vehicle Safety report SOP to field Operations team to maximize communications with employee tools (I-phones, I-pads, etc.) Generate quarterly, monthly, and daily inventory reports for Warehouse Manager and Accounting. Updated daily reports for fleet maintenance tracking. Provided support for Human Resources for confidential employee situations. Assisted in annual and quarterly Inventory counts in warehouse. Enter vendor payments and associated journal entries, provided correspondence to support Asset Manager Provided PowerPoint presentations and reports for Branch Sales Manager and Operations Manager Daily Reports in SalesForce.com for Sales Manager Handle pre-screening paperwork and background check for new hires Established and communicated office procedures for company policy changes. Assisted in physical inventory counts, receiving/shipping equipment in branch warehouse.