//assets.cakeresume.com/assets/contentarea/contentarea-2d64eca8dae2a1ffb31e0fb1df887bbad072c7c19734d7d30fa14884bbcc299a.css

TOEIC 945

Service pays attention to detail, details determine quality.

Work experience
Evolution Gaming: Customer Service ( 1 year 9 months )
EVA AIR: ground staff ( 2 years 1 month )
Fullon Hotel: sales representative ( 1 year)

Part-time job
１. Library front desk
2. Mobile company customer service
3. English Tutoring 

Language License - 
TOEIC : 945 
TOEIC Speaking : 150
TOEIC Writing    : 190 

National Dong Hwa University

English/Chinese Customer Service @ Evolution

Cheng Chun Chung

Evolution

English/Chinese Customer Service

1. Act as a main conduit between B2B clients and Key Account Managers.

2. Work in fast-paced environment and analyze B2B clients' adaptive needs.

3. Pay attention to minor details and provide B2B clients with proper resolutions.

4. Manage critical escalations and coordinate between B2B clients and international internal workforce.

5. Possess good understanding of key performance indicators in iGaming industry.






台灣台北市

Assist in all new customer accounts and update current accounts to provide efficient services.

Analyze all customer care services and associate products to increase quality for same.

Develop strategies for sale products and services and provide forecast as established by department and company.

Coordinate with marketing executive and determine sale of new products to current trading center.

Evaluate all completed jobs for variations in component costing.

Internstioanl Sales

Hillsboro Aero Academy

Student (commercial Pilot License)

Mazzei Flying Service 

Student (Private Pilot License)

1.Conducted everyday duties and goals with efficiency and professions

2.Customer Complaining handling (satisfaction 98%)

3.Offered exclusive customer experience with valuable suggestions

4.Perform different works from commercial to technical handling for safe and steady departure and arrival of an aircraft


EVA AIR

Cargo Operator (Ground Staff)

1.Catering service - year-end party

2.Customer service - including customer complaining handling 

P.R Coordinator Corp

Administrative 

1.Customer Relationship Maintaining  (70-80 per week)
2.Document Filing and dealing (Weekly)
3.Promoting hotel sales by searching and planning market potential (achieve sales target among 13 hotels around the Taiwan)

Fullon Hotel

Sales Representative 

1. Provides customers with courteous, friendly, fast, and efficient service.
2. Recommends items for sale to customer and recommends trade-up and/or companion items.
3. Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
4. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
5. Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
6. Completes special assignments and other tasks as assigned.

Share